Oregon Department of Administrative Services ITSM Platform RFI S-10700-00016094 2026
Oregon Department of Administrative ServicesState · Salem, OR- Due
- Mar 13, 2026
- Deadline passed
- Posted
- Feb 20, 2026
- Primary contact
- Tara Maffeo
- (503) 378-3175
The 30-second brief
The Oregon Department of Administrative Services, Enterprise Information Services (EIS), is issuing Request for Information (RFI) S-10700-00016094 to identify a robust IT Service Management (ITSM) platform. The goal is to modernize and standardize ITSM capabilities, including incident, problem, request, change, knowledge, service level, and configuration management, serving as a single source of truth for over 25,000 active Configuration Items (CIs). The RFI seeks information on AI-enabled assistance, multichannel engagement, low-code/no-code extensibility, and integration with IT operations management and DevOps toolchains. Vendors must demonstrate compliance with the State of Oregon Cyber Information Security Policy, including U.S.-only hosting and personnel requirements. Responses are due by March 13, 2026, at 5:00 PM PST via email to Tara Maffeo.
Vendor Organizational Profile, Solution Overview, Product Roadmap, Implementation and Onboarding plan, Administration and Support Model, Licensing and TCO details, References
Scalability, Performance, Government Alignment, Resource Availability, Ease of Administration, Standardization of Core Practices, Data Integrity, Reporting
Hear what Oregon Department of Administrative Services plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The Oregon Department of Administrative Services, Enterprise Information Services (EIS), is issuing Request for Information (RFI) S-10700-00016094 to identify a robust IT Service Management (ITSM) platform.
The goal is to modernize and standardize ITSM capabilities, including incident, problem, request, change, knowledge, service level, and configuration management, serving as a single source of truth for over 25,000 active Configuration Items (CIs). The RFI seeks information on AI-enabled assistance, multichannel engagement, low-code/no-code extensibility, and integration with IT operations management and DevOps toolchains. Vendors must demonstrate compliance with the State of Oregon Cyber Information Security Policy, including U.S.-only hosting and personnel requirements. Responses are due by March 13, 2026, at 5:00 PM PST via email to Tara Maffeo.
EVALUATION CRITERIA
8- Scalability
- Performance
- Government Alignment
- Resource Availability
- Ease of Administration
- Standardization of Core Practices
- Data Integrity
- Reporting
REQUIRED DELIVERABLES
7- Vendor Organizational Profile
- Solution Overview
- Product Roadmap
- Implementation and Onboarding plan
- Administration and Support Model
- Licensing and TCO details
- References
- Submit to
- Enterprise Information Services, 550 Airport RD SE Suite C, Salem, OR 97301
- Scope location
- Salem, OR
Questions about this RFI
How do I respond to this RFI from Oregon Department of Administrative Services?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 13, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: Enterprise Information Services, 550 Airport RD SE Suite C, Salem, OR 97301. For questions, contact Tara Maffeo.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Oregon Department of Administrative Services in OR, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tara Maffeo at (503) 378-3175. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Vendor Organizational Profile, Solution Overview, Product Roadmap, Implementation and Onboarding plan, Administration and Support Model, Licensing and TCO details, References. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Scalability, Performance, Government Alignment, Resource Availability, Ease of Administration, Standardization of Core Practices, Data Integrity, Reporting" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Oregon Department of Administrative Services?
All active and historical solicitations from Oregon Department of Administrative Services are tracked and searchable. As a state agency, Oregon Department of Administrative Services regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Oregon Department of Administrative Services for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Salem, OR. Review the full solicitation for detailed scope requirements.