NYS Olympic Regional Development Authority Enterprise Guest / Venue / Commerce Management Platform RFP 2026
Olympic Regional Development Authority | State of New YorkState · Lake Placid, NY- Due
- Jul 17, 2026
- Deadline passed
- Posted
- May 6, 2026
- Contract term
- 5 years
- Primary contact
- Tait Wardlaw
- (518) 302-5309
The 30-second brief
The New York State Olympic Regional Development Authority (Olympic Authority) is soliciting proposals for a comprehensive, enterprise-grade Guest, Venue, and Commerce Management Platform. The selected solution will serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across multiple year-round venues including Belleayre Mountain, Gore Mountain, Whiteface Mountain, and the Olympic Center. Key requirements include unified commerce across POS and e-commerce channels, RFID lift access control integration, rental and lesson management, food and beverage interoperability, and AI-driven personalization capabilities leveraging frameworks like MCP. The platform must be PCI DSS v4.0 compliant and support high-availability operations during peak seasonal demand. Proposals are due by July 17, 2026, at 4:00 p.m. ET, and the Olympic Authority anticipates a five-year initial term with three five-year renewal options.
Platform software licensing, Cloud-based hosting, Data migration services, Staff training, Ongoing support, Implementation timeline, Architecture diagrams
Platform Functionality (12 pts), Integration Capabilities (10 pts), Guest Experience Quality (10 pts), Innovation & Future-Readiness (10 pts), Security & Compliance (10 pts), Training & Support (8 pts), Implementation Schedule (8 pts), References (8 pts), Cost Proposal (4 pts), Interview Presentation (20 pts)
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Summary
The New York State Olympic Regional Development Authority (Olympic Authority) is soliciting proposals for a comprehensive, enterprise-grade Guest, Venue, and Commerce Management Platform.
The selected solution will serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across multiple year-round venues including Belleayre Mountain, Gore Mountain, Whiteface Mountain, and the Olympic Center. Key requirements include unified commerce across POS and e-commerce channels, RFID lift access control integration, rental and lesson management, food and beverage interoperability, and AI-driven personalization capabilities leveraging frameworks like MCP. The platform must be PCI DSS v4.0 compliant and support high-availability operations during peak seasonal demand. Proposals are due by July 17, 2026, at 4:00 p.m. ET, and the Olympic Authority anticipates a five-year initial term with three five-year renewal options.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
7- Platform software licensing
- Cloud-based hosting
- Data migration services
- Staff training
- Ongoing support
- Implementation timeline
- Architecture diagrams
REQUIRED ATTACHMENTS
9- Proposal Forms
- Instructions to Bidders
- Insurance Requirements
- MWBE Utilization Plan
- Architecture diagrams
- Evidence of PCI compliance
- Integration diagrams
- Sample reporting outputs
- Product documentation
REQUIRED STAFFING
3- Submit to
- [email protected]
- Duration
- 240 months
- Scope location
- Lake Placid, NY
- Reported agency
- New York State Olympic Regional Development Authority
Questions about this RFP
How do I respond to this RFP from Olympic Regional Development Authority | State of New York?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 17, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Tait Wardlaw.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Olympic Regional Development Authority | State of New York in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tait Wardlaw at (518) 302-5309. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: subcontractors, consultants, personnel classifications. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Platform software licensing, Cloud-based hosting, Data migration services, Staff training, Ongoing support, Implementation timeline, Architecture diagrams. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Platform Functionality (12 pts), Integration Capabilities (10 pts), Guest Experience Quality (10 pts), Innovation & Future-Readiness (10 pts), Security & Compliance (10 pts), Training & Support (8 pts..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Olympic Regional Development Authority | State of New York?
All active and historical solicitations from Olympic Regional Development Authority | State of New York are tracked and searchable. As a state agency, Olympic Regional Development Authority | State of New York regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal Forms, Instructions to Bidders, Insurance Requirements, MWBE Utilization Plan, Architecture diagrams, Evidence of PCI compliance, Integration diagrams, Sample reporting outputs, Product docum. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Olympic Regional Development Authority | State of New York for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lake Placid, NY. Review the full solicitation for detailed scope requirements.