New Jersey Higher Education Student Assistance Authority - Telephone System and Support Services - 2026
Higher Education Student Assistance Authority | State of New JerseyState · Hamilton, NJ- Due
- Jun 22, 2026
- Deadline passed
- Posted
- May 20, 2026
- Contract term
- 3 years
- Primary contact
- Marnie Grodman
The 30-second brief
The New Jersey Higher Education Student Assistance Authority (HESAA) is seeking proposals from qualified vendors for a Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) cloud-based enterprise platform with integrated quality management/recording (QM) and workforce management (WFM) capabilities, plus ongoing managed services. The solution must support up to 250 manned users, 75 CCaaS seats, 35 concurrent call paths, toll-free number, E-fax accounts, and direct inward dials (DIDs), featuring high availability, E911 compliance, and integration with existing Cisco and Microsoft Entra ID security stacks. Proposals are due by June 22, 2026, with a question cutoff date of June 1, 2026. The contract term is three years with options to extend for two additional two-year periods.
Lowest total Quote price on the fee proposal
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Summary
The New Jersey Higher Education Student Assistance Authority (HESAA) is seeking proposals from qualified vendors for a Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) cloud-based enterprise platform with integrated quality management/recording (QM) and workforce management (WFM) capabilities, plus ongoing managed services.
The solution must support up to 250 manned users, 75 CCaaS seats, 35 concurrent call paths, toll-free number, E-fax accounts, and direct inward dials (DIDs), featuring high availability, E911 compliance, and integration with existing Cisco and Microsoft Entra ID security stacks. Proposals are due by June 22, 2026, with a question cutoff date of June 1, 2026. The contract term is three years with options to extend for two additional two-year periods.
EVALUATION CRITERIA
Lowest total Quote price on the fee proposal
REQUIRED ATTACHMENTS
Fee Schedule Exhibit A Pricing Matrix, New Jersey Business Registration, Chapter 51 political contribution certification and disclosure forms, Chapter 271 political contribution disclosure form, Disclosure of Investigations and Other Actions Involving the Contractor Form, Prohibited Investment Activities in Iran certification, Prohibited Activities in Russia or Belarus certification, New Jersey Certificate of Employee Information Report or Federal Letter of Approval or AA-302 form, Ownership Disclosure Form, MacBride principles certification, Confidentiality/Commitment to Defend Form, HESAA Security Due Diligence Third-Party Information Security Questionnaire, Confidentiality/Non-Disclosure Agreement
- Submit to
- [email protected]
- Duration
- 84 months
- Scope location
- Trenton, New Jersey
- Reported agency
- New Jersey Higher Education Student Assistance Authority
Questions about this RFP
How do I respond to this RFP from Higher Education Student Assistance Authority | State of New Jersey?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 22, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Marnie Grodman.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Higher Education Student Assistance Authority | State of New Jersey in NJ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Marnie Grodman. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Lowest total Quote price on the fee proposal" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Higher Education Student Assistance Authority | State of New Jersey?
All active and historical solicitations from Higher Education Student Assistance Authority | State of New Jersey are tracked and searchable. As a state agency, Higher Education Student Assistance Authority | State of New Jersey regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Fee Schedule Exhibit A Pricing Matrix, New Jersey Business Registration, Chapter 51 political contribution certification and disclosure forms, Chapter 271 political contribution disclosure form, Discl. Review the full document from Higher Education Student Assistance Authority | State of New Jersey for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Trenton, New Jersey. Review the full solicitation for detailed scope requirements.