NJ HESAA Telephone System and Support Services RFP 2026
Higher Education Student Assistance Authority | State of New JerseyState · Hamilton, NJ- Due
- Jun 22, 2026
- Deadline passed
- Primary contact
- Jerry Traino
- (800) 792-8670
The 30-second brief
HESAA is soliciting proposals for a cloud-based UCaaS and CCaaS platform with integrated QM and WFM capabilities, including 24/7 managed services. The solution must be Cisco-based or comparable and interoperable with existing security stacks.
UCaaS platform, CCaaS platform, Quality management/recording, Workforce management, 24/7 system monitoring, Monthly KPI reporting
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Summary
HESAA is soliciting proposals for a cloud-based UCaaS and CCaaS platform with integrated QM and WFM capabilities, including 24/7 managed services. The solution must be Cisco-based or comparable and interoperable with existing security stacks.
REQUIRED DELIVERABLES
6- UCaaS platform
- CCaaS platform
- Quality management/recording
- Workforce management
- 24/7 system monitoring
- Monthly KPI reporting
- Submit to
- 4 Quakerbridge Plaza PO Box 545, Trenton, NJ, 08619
- Scope location
- Mercer, NJ
- Reported agency
- Higher Education Student Assistance Authority
Questions about this RFP
How do I respond to this RFP from Higher Education Student Assistance Authority | State of New Jersey?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 22, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 4 Quakerbridge Plaza PO Box 545, Trenton, NJ, 08619. For questions, contact Jerry Traino.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Higher Education Student Assistance Authority | State of New Jersey in NJ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jerry Traino at (800) 792-8670. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: UCaaS platform, CCaaS platform, Quality management/recording, Workforce management, 24/7 system monitoring, Monthly KPI reporting. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Higher Education Student Assistance Authority | State of New Jersey?
All active and historical solicitations from Higher Education Student Assistance Authority | State of New Jersey are tracked and searchable. As a state agency, Higher Education Student Assistance Authority | State of New Jersey regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Higher Education Student Assistance Authority | State of New Jersey for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mercer, NJ. Review the full solicitation for detailed scope requirements.