Merced County Association of Governments - Hosted Voice over Internet Protocol (VoIP) Phone Service Provider - RFP20261027MCAG (2026)
Yosemite Area Regional Transportation SystemSpecial District · Merced, CA- Due
- Nov 25, 2026
- 23 days left
- Posted
- Oct 27, 2026
- Contract term
- 3 years
- Primary contact
- Magdalena Gartonzavesky
The 30-second brief
The Merced County Association of Governments (MCAG) is seeking proposals from qualified firms to provide and maintain a Hosted Voice over Internet Protocol (VoIP) phone system supporting MCAG, the Transit Joint Powers Authority for Merced County (TJPAMC), the Yosemite Area Regional Transportation System (YARTS), and the Merced County Regional Waste Management Authority (MCRWMA). The scope includes 80 active seats (76 phones/seats and 4 conference phone/seats), call center manager and agent user features, call recording, call queues, DID phone numbers, hardware replacement/equivalents, number porting, a full network assessment, system maintenance, and a transition plan across multiple facilities in Merced and Los Banos, California. The base contract term is 3 years from March 15, 2027, to March 14, 2030, with up to 3 additional one-year extension options. Proposals are due by November 25, 2026, at 12:00 p.m. PST, via email. A pre-proposal meeting and site visit is scheduled for November 6, 2026, with an RSVP deadline of November 5, 2026, and questions are due by November 10, 2026.
VoIP Desk Phone (Yealink SIP-T74W or equivalent), Expansion Module (Yealink EXP55 or equivalent), Conference VoIP Phone (Yealink CP965 or equivalent), Hosted VoIP system active 80 Seats, Call Center Manager (4 Users), Call Center Agent User (10 Users), Call Recording (10 Users), Call Queue (5 Users), Additional local Direct Inward Dial (DID) phone numbers (21)
Qualifications, Experience & Technical Capacity 25, System Troubleshooting/Maintenance 20, System Compatibility/Phone Hardware 20, Understanding & Approach to Requirements 15, References 10, Cost 10
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Summary
The Merced County Association of Governments (MCAG) is seeking proposals from qualified firms to provide and maintain a Hosted Voice over Internet Protocol (VoIP) phone system supporting MCAG, the Transit Joint Powers Authority for Merced County (TJPAMC), the Yosemite Area Regional Transportation System (YARTS), and the Merced County Regional Waste Management Authority (MCRWMA).
The scope includes 80 active seats (76 phones/seats and 4 conference phone/seats), call center manager and agent user features, call recording, call queues, DID phone numbers, hardware replacement/equivalents, number porting, a full network assessment, system maintenance, and a transition plan across multiple facilities in Merced and Los Banos, California. The base contract term is 3 years from March 15, 2027, to March 14, 2030, with up to 3 additional one-year extension options. Proposals are due by November 25, 2026, at 12:00 p.m. PST, via email. A pre-proposal meeting and site visit is scheduled for November 6, 2026, with an RSVP deadline of November 5, 2026, and questions are due by November 10, 2026.
EVALUATION CRITERIA
7- Qualifications
- Experience & Technical Capacity 25
- System Troubleshooting/Maintenance 20
- System Compatibility/Phone Hardware 20
- Understanding & Approach to Requirements 15
- References 10
- Cost 10
REQUIRED DELIVERABLES
9- VoIP Desk Phone (Yealink SIP-T74W or equivalent)
- Expansion Module (Yealink EXP55 or equivalent)
- Conference VoIP Phone (Yealink CP965 or equivalent)
- Hosted VoIP system active 80 Seats
- Call Center Manager (4 Users)
- Call Center Agent User (10 Users)
- Call Recording (10 Users)
- Call Queue (5 Users)
- Additional local Direct Inward Dial (DID) phone numbers (21)
REQUIRED ATTACHMENTS
5- Certification
- Nondebarment Certification
- Lobbying Certification
- Exhibit 9-L: Bidder's/Proposer's List
- References List
- Submit to
- [email protected]
- Duration
- 36 months
- Scope location
- Merced, CA
- Reported agency
- Merced County Association of Governments
Questions about this RFP
How do I respond to this RFP from Yosemite Area Regional Transportation System?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 25, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Magdalena Gartonzavesky.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Yosemite Area Regional Transportation System in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Magdalena Gartonzavesky. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: VoIP Desk Phone (Yealink SIP-T74W or equivalent), Expansion Module (Yealink EXP55 or equivalent), Conference VoIP Phone (Yealink CP965 or equivalent), Hosted VoIP system active 80 Seats, Call Center Manager (4 Users), Call Center Agent User (10 Users), Call Recording (10 Users), Call Queue (5 Users). Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications, Experience & Technical Capacity 25, System Troubleshooting/Maintenance 20, System Compatibility/Phone Hardware 20, Understanding & Approach to Requirements 15, References 10, Cost 10" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Yosemite Area Regional Transportation System?
All active and historical solicitations from Yosemite Area Regional Transportation System are tracked and searchable. As a special district agency, Yosemite Area Regional Transportation System regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 25, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Certification, Nondebarment Certification, Lobbying Certification, Exhibit 9-L: Bidder's/Proposer's List, References List. Review the full document from Yosemite Area Regional Transportation System for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Merced, CA. Review the full solicitation for detailed scope requirements.