Greater Orlando Aviation Authority - MCO Rewards Loyalty Program - 2026
Greater Orlando Aviation Authority, FL·Airport Authority
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- Primary Contact
- Tawana Allen · (407) 825-2116
- Scope Location
- Orlando, FL
- Submission Address
- 5855 Cargo Road, ORLANDO, FL, 32827
SUMMARY
The Greater Orlando Aviation Authority seeks an advanced Passenger Management Platform and multi-airport loyalty platform for MCO in Orlando, FL. The integrated solution includes a comprehensive loyalty platform that collects and analyzes passenger data, spending habits, and preferences for revenue optimization and resource allocation. Additional components encompass a passenger engagement platform for personalized traveler communication, a Voice of the Customer system for real-time feedback and sentiment analysis, AI-driven and live 24/7 support, and stakeholder and concessionaire metrics tracking. Vendors must have experience providing a multi-airport loyalty platform for airports with at least twenty million annual passengers. Submissions are due by June 9, 2026, following a notice of interest deadline on May 22, 2026.
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this ITB from Greater Orlando Aviation Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 9, 2026. Submissions should be delivered to: 5855 Cargo Road, ORLANDO, FL, 32827. For questions, contact Tawana Allen.
Where can I find more RFPs from Greater Orlando Aviation Authority?
All active and historical solicitations from Greater Orlando Aviation Authority are tracked and searchable. As a airport authority agency, Greater Orlando Aviation Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this ITB?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Greater Orlando Aviation Authority for the complete list.
Can small businesses or minority-owned firms bid on this ITB?
Most government agencies, including Greater Orlando Aviation Authority in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the ITB submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tawana Allen at (407) 825-2116. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Orlando, FL. Review the full solicitation for detailed scope requirements.
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