Finance Ofc of Procurement Svc - Contact Center as a Service RFP - RFB-025-2700000165-3, 2026
Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of KentuckyState · Frankfort, KY- Due
- Jan 8, 2027
- 62 days left
- Posted
- Oct 1, 2026
- Primary contact
- Lana Durbin
- (502) 782-5341
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Summary
Finance Ofc of Procurement Svc seeks proposals for Contact Center as a Service (CCaaS) for the Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities.
Solicitation RFB-025-2700000165-3 requires vendor solutions for contact center operations, service deliverables, and customer support infrastructure. Submission deadline is January 8, 2027.
REQUIRED ATTACHMENTS
Attachment B - Cost Proposal Form RFP 2700000097.xlsx, Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2700000097.pdf, Attachment D - Vendors Question Form- RFP 758 2700000097.xlsx, Attachment E - Personal Information RFP 758 27000000097.pdf, Attachment G - Functionality Matrix RFP 758 2700000097.xlsx, Attachment H - Contact Center and Service Deliverables RFP 758 27000000097.docx, Attachment I - Service Level Agreement RFP 758 27000000097.docx, Attachment J - Business Associate Agreement RFP 758 2700000097.docx, Attachment K - CHFS Standard Terms and Conditions RFP 758 2700000097.docx, Attachment L - Current Contact Center Operations Overview RFP 758 2700000097.docx, Attachment A-Terms and Conditions RFP 758 2700000097.pdf, Attachment F - Mandatory Requirements Checklist RFP 758 2700000097.xlsx, Final_RFP_758_2700000097_1_SO_FORM.PDF
- Submit to
- [email protected]
- Scope location
- Other, KY
- Reported agency
- Finance Ofc of Procurement Svc
Questions about this BID
How do I respond to this Bid from Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 8, 2027. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Lana Durbin.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky in KY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Lana Durbin at (502) 782-5341. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky?
All active and historical solicitations from Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky are tracked and searchable. As a state agency, Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of January 8, 2027, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment B - Cost Proposal Form RFP 2700000097.xlsx, Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2700000097.pdf, Attachment D - Vendors Question Form- RFP 758 2700000097.xlsx, Atta. Review the full document from Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities | Commonwealth of Kentucky for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Other, KY. Review the full solicitation for detailed scope requirements.