Executive Office of Labor and Workforce Development - DUA Call Center Adjunct Services - BD-26-1043-DAO01-32500-124767 (2026)
Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of MassachusettsState · Boston, MA- Due
- Feb 3, 2026
- Deadline passed
- Posted
- Jan 27, 2026
- Primary contact
- Carol McQuilken
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Summary
The Massachusetts Department of Unemployment Assistance (DUA) is issuing a Notice of Intent to accept a Best Value Offer for DUA Call Center Adjunct Services under solicitation BD-26-1043-DAO01-32500-124767.
The vendor will assist DUA in providing adjunct services alongside current DUA Contact Center operations, including acting as an information clearinghouse for UI claimants, handling caller inquiries across a broad range of complex topics, completing follow-up actions and data entry, distributing daily reports, and providing multilingual support in Spanish, Portuguese, and Cantonese. Compensation includes Tier I CSR hourly rates at $35 and Tier II bilingual/management rates at $41. The submission deadline is February 3, 2026, at 2:00 PM EST, via the COMMBUYS online portal.
REQUIRED ATTACHMENTS
7- Instructions for Vendors Responding to Bids Electronically
- RFR - Required Specifications
- Prompt Payment Discount Form
- Commonwealth Terms & Conditions
- Contractor Authorized Signatory Listing
- Request for Taxpayer Identification Number and Certification (W-9)
- Standard Contract Form and Instructions
- Submit to
- www.COMMBUYS.com
- Scope location
- Boston, MA
- Reported agency
- Executive Office of Labor and Workforce Development
Questions about this BID
How do I respond to this Bid from Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 3, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: www.COMMBUYS.com. For questions, contact Carol McQuilken.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Carol McQuilken. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts?
All active and historical solicitations from Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts are tracked and searchable. As a state agency, Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Instructions for Vendors Responding to Bids Electronically, RFR - Required Specifications, Prompt Payment Discount Form, Commonwealth Terms & Conditions, Contractor Authorized Signatory Listing, Reque. Review the full document from Massachusetts Executive Office of Labor and Workforce Development | Commonwealth of Massachusetts for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Boston, MA. Review the full solicitation for detailed scope requirements.