Sole Source - Maintenance Support For Infor/enroute Computer Aided Dispatch (cad) Software
Escambia CountyCounty · Pensacola, FL- Due
- Sep 1, 2026
- Deadline passed
- Posted
- Aug 25, 2026
- Contract term
- 1 year
- Primary contact
- Angela Jones
- (850) 595-4953
The 30-second brief
Escambia County is soliciting proposals for maintenance and support services for its InFor/EnRoute Computer Aided Dispatch (CAD) software, identified as a sole source solution. The scope includes routine maintenance, 24/7/365 technical support with a 5-minute response requirement for outages, bug fixes, and software updates. The selected vendor must possess proprietary knowledge, access to original source code for customizations, and maintain existing interfaces with systems such as 911 Dump, Alpha Numeric Paging, FireHouse, and MACH. The contract term runs from October 1, 2026, through September 30, 2027. Submissions are due by September 1, 2026, at the Pensacola submission location.
Software updates, VPN connection, On-line ticket reporting system, System health checks, Performance monitoring reports, Training sessions
Proprietary knowledge of InFor/EnRoute CAD, Proficiency in programming, 24/7/365 support availability, Access to original source code, Legal rights to modify software
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Summary
Escambia County is soliciting proposals for maintenance and support services for its InFor/EnRoute Computer Aided Dispatch (CAD) software, identified as a sole source solution.
The scope includes routine maintenance, 24/7/365 technical support with a 5-minute response requirement for outages, bug fixes, and software updates. The selected vendor must possess proprietary knowledge, access to original source code for customizations, and maintain existing interfaces with systems such as 911 Dump, Alpha Numeric Paging, FireHouse, and MACH. The contract term runs from October 1, 2026, through September 30, 2027. Submissions are due by September 1, 2026, at the Pensacola submission location.
EVALUATION CRITERIA
5- Proprietary knowledge of InFor/EnRoute CAD
- Proficiency in programming
- 24/7/365 support availability
- Access to original source code
- Legal rights to modify software
REQUIRED DELIVERABLES
6- Software updates
- VPN connection
- On-line ticket reporting system
- System health checks
- Performance monitoring reports
- Training sessions
- Submit to
- 213 Palafox, 2nd Floor, Pensacola, FL, 32502
- Scope location
- Pensacola, FL
Questions about this RFP
How do I respond to this RFP from Escambia County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 213 Palafox, 2nd Floor, Pensacola, FL, 32502. For questions, contact Angela Jones.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Escambia County in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Angela Jones at (850) 595-4953. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Software updates, VPN connection, On-line ticket reporting system, System health checks, Performance monitoring reports, Training sessions. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Proprietary knowledge of InFor/EnRoute CAD, Proficiency in programming, 24/7/365 support availability, Access to original source code, Legal rights to modify software" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Escambia County?
All active and historical solicitations from Escambia County are tracked and searchable. As a county agency, Escambia County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Escambia County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Pensacola, FL. Review the full solicitation for detailed scope requirements.