County of Aroostook - Public Safety Answering Point (PSAP) Services RFP - 2026
Aroostook CountyCounty · Aroostook County, ME- Due
- Nov 6, 2026
- 9 days left
- Posted
- Sep 18, 2026
- Contract term
- 2 years
- Primary contact
- Justin Tibbetts
- (207) 493-3318
The 30-second brief
The County of Aroostook is seeking proposals from qualified Public Safety Answering Point (PSAP) providers as defined by the State of Maine Emergency Services Communication Bureau to deliver emergency call answering and 911 dispatch-related services. The selected contractor will provide a relayed transfer method where telephone answerers receive calls, gather essential information, and transfer it to the proper emergency responder for Aroostook's population of 66,300. The initial contract term is two years, with options for extension. Proposals are due by November 6, 2026, at 2:00 p.m., and must be submitted to the County Administrator at 144 Sweden Street, Suite 1, Caribou, ME 04736.
Public Safety Answering Point (PSAP) Services, Cost Proposal
Experience providing E-911 answering services in Maine, references, cost, responsiveness
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Summary
The County of Aroostook is seeking proposals from qualified Public Safety Answering Point (PSAP) providers as defined by the State of Maine Emergency Services Communication Bureau to deliver emergency call answering and 911 dispatch-related services.
The selected contractor will provide a relayed transfer method where telephone answerers receive calls, gather essential information, and transfer it to the proper emergency responder for Aroostook's population of 66,300. The initial contract term is two years, with options for extension. Proposals are due by November 6, 2026, at 2:00 p.m., and must be submitted to the County Administrator at 144 Sweden Street, Suite 1, Caribou, ME 04736.
EVALUATION CRITERIA
4- Experience providing E-911 answering services in Maine
- References
- Cost
- Responsiveness
REQUIRED DELIVERABLES
Public Safety Answering Point (PSAP) Services, Cost Proposal
REQUIRED ATTACHMENTS
Cost Proposal
- Submit to
- 144 Sweden Street, Suite 1, Caribou, ME 04736
- Duration
- 48 months
- Scope location
- Caribou, ME
- Reported agency
- County of Aroostook
Questions about this RFP
How do I respond to this RFP from Aroostook County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 6, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 144 Sweden Street, Suite 1, Caribou, ME 04736. For questions, contact Justin Tibbetts.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Aroostook County in ME, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Justin Tibbetts at (207) 493-3318. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Public Safety Answering Point (PSAP) Services, Cost Proposal. Proposals should clearly address how each deliverable will be met.
Show 6 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience providing E-911 answering services in Maine, references, cost, responsiveness" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Aroostook County?
All active and historical solicitations from Aroostook County are tracked and searchable. As a county agency, Aroostook County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 6, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cost Proposal. Review the full document from Aroostook County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Caribou, ME. Review the full solicitation for detailed scope requirements.