Public Utilities Dispatch Professional Answering Services
City of West Palm BeachCity · West Palm Beach, FL- Due
- Jul 30, 2026
- Deadline passed
- Posted
- Jul 7, 2026
- Primary contact
- Sharon Sepulveda
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Summary
The City of West Palm Beach is seeking a qualified, experienced and responsive firm to provide Dispatch Professional Answering Services for the Public Utilities Department.
Vendors will provide professional dispatch answering services to support public utilities operations in West Palm Beach, Florida. The submission deadline is July 30, 2026. Primary contact is Sharon Sepulveda.
REQUIRED ATTACHMENTS
Addendum 1 PU Prof Answerg Srvcs_RFP 25.26.215 FINAL, Attachment A- W-9_RFP 25.26.215, Attachment B-Vendor Application_RFP 25.26.215, PU Prof Answerg Srvcs_RFP 25.26.215, Notice of Selection Resp Answrg Service_RFP 25.26.215, Adden 1 Rev Form P2 PU Prof Answerg Srvcs_RFP 25.26.215, West Palm Beach April 2026 log, West Palm Beach March 2026.csv, West Palm Beach Monthly Call Interactions Dec 1-16 2025 (3), West Palm Beach Monthly Call Interactions Dec 16-31 2025 (3), West Palm Beach Monthly Call Interactions January 2026, West Palm Beach Monthly Call Interactions June 2025, West Palm Beach Monthly Call Interactions September 2025, West Palm Beach Call Log May 2026, West Palm Beach Monthly Call Interactions August 2025, West Palm Beach Monthly Call Interactions February 2026 312026, West Palm Beach Monthly Call Interactions January 2026, West Palm Beach Monthly Call Interactions July 2025, West Palm Beach Monthly Call Interactions June 2026, West Palm Beach Monthly Call Interactions November 2025
- Submit to
- https://www.demandstar.com/app/limited/bids/541608/details
- Scope location
- West Palm Beach, FL
Questions about this RFP
How do I respond to this RFP from City of West Palm Beach?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 30, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.demandstar.com/app/limited/bids/541608/details. For questions, contact Sharon Sepulveda.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of West Palm Beach in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sharon Sepulveda. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of West Palm Beach?
All active and historical solicitations from City of West Palm Beach are tracked and searchable. As a city agency, City of West Palm Beach regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Addendum 1 PU Prof Answerg Srvcs_RFP 25.26.215 FINAL, Attachment A- W-9_RFP 25.26.215, Attachment B-Vendor Application_RFP 25.26.215, PU Prof Answerg Srvcs_RFP 25.26.215, Notice of Selection Resp Answ. Review the full document from City of West Palm Beach for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: West Palm Beach, FL. Review the full solicitation for detailed scope requirements.