City of Salem - Security Systems Maintenance Services - RFP No. 267014 (2026)
City of SalemCity · Salem, OR- Due
- Apr 24, 2026
- Deadline passed
- Posted
- Apr 3, 2026
- Contract term
- 1 year
- Primary contact
- Shawna Self
- (503) 588-6445
The 30-second brief
The City of Salem Enterprise Services Department, Information Technology is seeking proposals for security system maintenance services on a continuing service basis, covering the existing Lenel OnGuard integrated electronic card reader access system and integrated video camera surveillance systems. The security system currently comprises 609 cameras, 433 readers, 50 Lenel Access Panels, 19 LNVR/HVR/DVRs/Milestone Servers, 133 panic buttons, 5 Bosch Alarm Systems, 60 alarms, and 3 credentialing stations located in Salem, Oregon. Scope includes preventative maintenance inspections, hardware troubleshooting, camera repairs, software programming, updates, and 24-hour emergency service support with 4-hour priority response. Proposals are due by April 24, 2026, at 4:00 PM local time, submitted electronically via Equity Hub's Bid Locker.
Organization (5 points), Experience (40 points), Project Delivery (15 points), Fee Proposal (30 points), References (10 points)
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Summary
The City of Salem Enterprise Services Department, Information Technology is seeking proposals for security system maintenance services on a continuing service basis, covering the existing Lenel OnGuard integrated electronic card reader access system and integrated video camera surveillance systems.
The security system currently comprises 609 cameras, 433 readers, 50 Lenel Access Panels, 19 LNVR/HVR/DVRs/Milestone Servers, 133 panic buttons, 5 Bosch Alarm Systems, 60 alarms, and 3 credentialing stations located in Salem, Oregon. Scope includes preventative maintenance inspections, hardware troubleshooting, camera repairs, software programming, updates, and 24-hour emergency service support with 4-hour priority response. Proposals are due by April 24, 2026, at 4:00 PM local time, submitted electronically via Equity Hub's Bid Locker.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
4- Cover Letter
- Fee Schedule
- 3 References
- Signed Addenda
- Submit to
- https://bidlocker.us/a/salem_or/BidLocker
- Duration
- 12 months
- Scope location
- Salem, OR
Questions about this RFP
How do I respond to this RFP from City of Salem?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 24, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://bidlocker.us/a/salem_or/BidLocker. For questions, contact Shawna Self.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Salem in OR, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Shawna Self at (503) 588-6445. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Organization (5 points), Experience (40 points), Project Delivery (15 points), Fee Proposal (30 points), References (10 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Salem?
All active and historical solicitations from City of Salem are tracked and searchable. As a city agency, City of Salem regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Fee Schedule, 3 References, Signed Addenda. Review the full document from City of Salem for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Salem, OR. Review the full solicitation for detailed scope requirements.