City of Piedmont Information Technology Support Services RFP 2026
City of PiedmontCity · Piedmont, CA- Due
- Apr 13, 2026
- Deadline passed
- Posted
- Mar 16, 2026
- Contract term
- 3 years
- Primary contact
- Anna Brown
The 30-second brief
The City of Piedmont is seeking proposals from qualified contractors to provide comprehensive Information Technology (IT) Support Services. The contract will be for an initial three-year term with an option to renew for up to two additional one-year terms. Services include help desk support, network management, cybersecurity, data protection, and project execution.
SLA performance reports, Documentation, Knowledge transfer, Training, Project status reports, Help Desk activity reports, System performance reports
Understanding of the scope of services, Completeness of the proposal, Relevant experience and qualifications of the project team and Contractor, Information obtained from references, Geographic location, Additional services offered, Cost
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Summary
The City of Piedmont is seeking proposals from qualified contractors to provide comprehensive Information Technology (IT) Support Services.
The contract will be for an initial three-year term with an option to renew for up to two additional one-year terms. Services include help desk support, network management, cybersecurity, data protection, and project execution.
EVALUATION CRITERIA
7- Understanding of the scope of services
- Completeness of the proposal
- Relevant experience and qualifications of the project team and Contractor
- Information obtained from references
- Geographic location
- Additional services offered
- Cost
REQUIRED DELIVERABLES
7- SLA performance reports
- Documentation
- Knowledge transfer
- Training
- Project status reports
- Help Desk activity reports
- System performance reports
REQUIRED ATTACHMENTS
20- Letter of Transmittal
- Table of Contents
- Proposal Length and Format Requirements
- Formatting Requirements
- Exclusions
- Standard Agreement Acknowledgement
- Contractor Background
- Contractor Qualifications
- Experience
- References
- Key Personnel Background
- Subcontractors
- Contractor Key Qualifications
- Background Check Requirements
- Contractor References
- Work Plan and Approach
- Proposal Fees
- Process for Contractor Selection
- Proposal Terms and Conditions
- Attachment 1: Agreement for Professional Services
REQUIRED STAFFING
Help Desk technician
- Submit to
- [email protected]
- Duration
- 24 months
- Scope location
- Piedmont, California
Questions about this RFP
How do I respond to this RFP from City of Piedmont?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 13, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Anna Brown.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Piedmont in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Anna Brown. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Help Desk technician. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: SLA performance reports, Documentation, Knowledge transfer, Training, Project status reports, Help Desk activity reports, System performance reports. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Understanding of the scope of services, Completeness of the proposal, Relevant experience and qualifications of the project team and Contractor, Information obtained from references, Geographic locati..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Piedmont?
All active and historical solicitations from City of Piedmont are tracked and searchable. As a city agency, City of Piedmont regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Letter of Transmittal, Table of Contents, Proposal Length and Format Requirements, Formatting Requirements, Exclusions, Standard Agreement Acknowledgement, Contractor Background, Contractor Qualificat. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Piedmont for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Piedmont, California. Review the full solicitation for detailed scope requirements.