City of Mansfield After Hours Answering Service Bid 2025 - bidID 181
City of Mansfield cityCity · Mansfield, TX- Due
- Nov 13, 2025
- Deadline passed
- Posted
- Oct 30, 2025
- Primary contact
- Jason Fowler
The 30-second brief
The City of Mansfield Utilities Department is soliciting bids for after-hours call answering and dispatching services for the 2026 fiscal year. The selected vendor will be responsible for answering calls and dispatching requests to on-call crews between 5:00 PM and 8:00 AM Monday through Friday, and 24 hours a day on Saturdays, Sundays, and government holidays. Key requirements include the ability to triage calls for immediate dispatch versus forwarding to the Utility Billing Department the next business day, and providing a daily call log and disposition report by 8:00 AM each morning. The procurement is categorized under Water Utilities. Submissions are due by November 13, 2025, via email to Jason Fowler.
Daily call log, Disposition report
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Summary
The City of Mansfield Utilities Department is soliciting bids for after-hours call answering and dispatching services for the 2026 fiscal year.
The selected vendor will be responsible for answering calls and dispatching requests to on-call crews between 5:00 PM and 8:00 AM Monday through Friday, and 24 hours a day on Saturdays, Sundays, and government holidays. Key requirements include the ability to triage calls for immediate dispatch versus forwarding to the Utility Billing Department the next business day, and providing a daily call log and disposition report by 8:00 AM each morning. The procurement is categorized under Water Utilities. Submissions are due by November 13, 2025, via email to Jason Fowler.
REQUIRED DELIVERABLES
Daily call log, Disposition report
- Submit to
- [email protected]
- Scope location
- Mansfield, TX
- Reported agency
- City of Mansfield
Questions about this BID
How do I respond to this Bid from City of Mansfield city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 13, 2025. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: [email protected]. For questions, contact Jason Fowler.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including City of Mansfield city in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jason Fowler. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Daily call log, Disposition report. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from City of Mansfield city?
All active and historical solicitations from City of Mansfield city are tracked and searchable. As a city agency, City of Mansfield city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Mansfield city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mansfield, TX. Review the full solicitation for detailed scope requirements.