City of Georgetown - Utility Ticket Management System - RFP No. 202637 (2026)
San Gabriel Mud 1Utility District · Houston, TX- Due
- Apr 28, 2026
- Deadline passed
- Posted
- Mar 30, 2026
- Contract term
- 1 year
- Primary contact
- Nicole Abrego
- (512) 930-8454
The 30-second brief
The City of Georgetown is requesting proposals for a robust and scalable Utility Ticket Management System to streamline utility locate operations for electric, water, wastewater, and fiber utilities. The system must feature automated ticket intake from Texas811, automated ticket distribution and assignment based on predefined areas, Esri GIS integration, positive response integration, and mobile compatibility for field technicians. The procurement includes software licensing, annual subscription fees, implementation, training, support, and pricing per utility ticket for an initial one-year term with four optional one-year renewals. Proposals are due by April 28, 2026, at 2:00 PM CST, with written questions due by April 15, 2026. Required submissions include a cover letter, proposed team and experience, respondent qualifications, project approach and schedule, technical capabilities, and price proposals.
Fully functional Utility Ticket Management System, Training sessions for supervisors and locators, Comprehensive user manual and technical support documentation, Integration of the system with existing software and tools
Proposed Team and Prior Experience of Key Personnel (5), Respondent's Qualifications (5), Project Approach and Schedule (15), Technical Capabilities and Features (45), Price Proposal (30), Interview (25)
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Summary
The City of Georgetown is requesting proposals for a robust and scalable Utility Ticket Management System to streamline utility locate operations for electric, water, wastewater, and fiber utilities.
The system must feature automated ticket intake from Texas811, automated ticket distribution and assignment based on predefined areas, Esri GIS integration, positive response integration, and mobile compatibility for field technicians. The procurement includes software licensing, annual subscription fees, implementation, training, support, and pricing per utility ticket for an initial one-year term with four optional one-year renewals. Proposals are due by April 28, 2026, at 2:00 PM CST, with written questions due by April 15, 2026. Required submissions include a cover letter, proposed team and experience, respondent qualifications, project approach and schedule, technical capabilities, and price proposals.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
4- Fully functional Utility Ticket Management System
- Training sessions for supervisors and locators
- Comprehensive user manual and technical support documentation
- Integration of the system with existing software and tools
REQUIRED ATTACHMENTS
9- Cover letter
- Proposed team and experience
- Respondent qualifications
- Project approach and schedule
- Technical capabilities and features
- Price proposal
- Certifications and acknowledgments (Exhibit B)
- References form (Exhibit C)
- Standard form of agreement deviations and exceptions (Exhibit D)
- Submit to
- https://gtowntx.ionwave.net/Login.aspx
- Duration
- 12 months
- Scope location
- Georgetown, TX
- Reported agency
- City of Georgetown
Questions about this RFP
How do I respond to this RFP from San Gabriel Mud 1?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 28, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://gtowntx.ionwave.net/Login.aspx. For questions, contact Nicole Abrego.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including San Gabriel Mud 1 in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Nicole Abrego at (512) 930-8454. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Fully functional Utility Ticket Management System, Training sessions for supervisors and locators, Comprehensive user manual and technical support documentation, Integration of the system with existing software and tools. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Proposed Team and Prior Experience of Key Personnel (5), Respondent's Qualifications (5), Project Approach and Schedule (15), Technical Capabilities and Features (45), Price Proposal (30), Interview (..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from San Gabriel Mud 1?
All active and historical solicitations from San Gabriel Mud 1 are tracked and searchable. As a utility district agency, San Gabriel Mud 1 regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover letter, proposed team and experience, respondent qualifications, project approach and schedule, technical capabilities and features, price proposal, certifications and acknowledgments (Exhibit B. Review the full document from San Gabriel Mud 1 for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Georgetown, TX. Review the full solicitation for detailed scope requirements.