City of Durango Utility Billing System (UBS) Software and Implementation RFP 2025
City of DurangoCity · Durango, CO- Due
- Nov 11, 2025
- Deadline passed
The 30-second brief
The City of Durango, Colorado is soliciting proposals through this RFP to acquire a new Utility Billing System (UBS). The system will manage billing for water, wastewater, solid waste (refuse), and other municipal billing needs. The scope includes the software itself—with a preference for cloud-based or Software as a Service (SaaS) solutions—as well as professional services for system implementation and staff training. The City allows for multi-vendor proposals provided roles for implementation and post-implementation support are clearly defined. Submissions are due by November 11, 2025, at 3:00 PM. A scope location is noted as an Online Teams Meeting.
Utility Billing System software, Implementation services, Staff training
Roles and responsibilities of each vendor, implementation activities, post-implementation support
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Summary
The City of Durango, Colorado is soliciting proposals through this RFP to acquire a new Utility Billing System (UBS).
The system will manage billing for water, wastewater, solid waste (refuse), and other municipal billing needs. The scope includes the software itself—with a preference for cloud-based or Software as a Service (SaaS) solutions—as well as professional services for system implementation and staff training. The City allows for multi-vendor proposals provided roles for implementation and post-implementation support are clearly defined. Submissions are due by November 11, 2025, at 3:00 PM. A scope location is noted as an Online Teams Meeting.
EVALUATION CRITERIA
3- Roles and responsibilities of each vendor
- Implementation activities
- Post-implementation support
REQUIRED DELIVERABLES
3- Utility Billing System software
- Implementation services
- Staff training
- Scope location
- Durango, CO
Questions about this RFP
How do I respond to this RFP from City of Durango?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 11, 2025. The solicitation specifies required deliverables that must be addressed in your response.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Durango in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Utility Billing System software, Implementation services, Staff training. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Roles and responsibilities of each vendor, implementation activities, post-implementation support" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Durango?
All active and historical solicitations from City of Durango are tracked and searchable. As a city agency, City of Durango regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Durango for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Durango, CO. Review the full solicitation for detailed scope requirements.