City of Berkeley - ServiceNow Professional Services - RFP 27-11797-C (2026)
City of BerkeleyCity · Berkeley, CA- Due
- Nov 20, 2026
- 19 days left
- Posted
- Oct 6, 2026
- Primary contact
- Arnold Chan
- (510) 981-7320
The 30-second brief
The City of Berkeley seeks professional services maintaining the City's ServiceNow platform, including ITSM, PPM, ITAM, Service Portal, CMDB, MID Server, and mobile application. The vendor will provide technical maintenance, integration management, platform upgrades, patching, enhancements, digital transformation, and strategic advisory. Proposals are due by November 20, 2026, at 2:00 pm. Questions are due by October 27, 2026, and must be submitted to Arnold Chan. A minimum of one major platform upgrade annually is assumed, and vendors must maintain formal ServiceNow Partnership status.
Project Approach / Expertise (30%), Costs (30%), Experience (30%), References (10%)
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Summary
The City of Berkeley seeks professional services maintaining the City's ServiceNow platform, including ITSM, PPM, ITAM, Service Portal, CMDB, MID Server, and mobile application.
The vendor will provide technical maintenance, integration management, platform upgrades, patching, enhancements, digital transformation, and strategic advisory. Proposals are due by November 20, 2026, at 2:00 pm. Questions are due by October 27, 2026, and must be submitted to Arnold Chan. A minimum of one major platform upgrade annually is assumed, and vendors must maintain formal ServiceNow Partnership status.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
9- Non-Discrimination/Workforce Composition Form
- Nuclear Free Disclosure Form
- Oppressive States Form
- Sanctuary City Compliance Statement
- Living Wage Form
- Equal Benefits Certification of Compliance
- Right to Audit Form
- Insurance Endorsement
- Cost Proposal
REQUIRED STAFFING
7- Submit to
- [email protected]
- Scope location
- Berkeley, CA
Questions about this RFP
How do I respond to this RFP from City of Berkeley?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 20, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Arnold Chan.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Berkeley in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Arnold Chan at (510) 981-7320. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Account/Engagement Manager, Lead Architect, Senior Developer/Engineer, ITAM/SAM Specialist, Integration Specialist, Business Analyst, Project Manager. Proposers should demonstrate relevant qualifications and experience for each required role.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Project Approach / Expertise (30%), Costs (30%), Experience (30%), References (10%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Berkeley?
All active and historical solicitations from City of Berkeley are tracked and searchable. As a city agency, City of Berkeley regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 20, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Non-Discrimination/Workforce Composition Form, Nuclear Free Disclosure Form, Oppressive States Form, Sanctuary City Compliance Statement, Living Wage Form, Equal Benefits Certification of Compliance,. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Berkeley for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Berkeley, CA. Review the full solicitation for detailed scope requirements.