Casper College Helpdesk / Enterprise Service Desk System RFP #CC624-26
Casper CollegeHigher Ed · Casper, WY- Due
- Aug 27, 2026
- Deadline passed
- Posted
- Jul 15, 2026
- Contract term
- 5 years
- Primary contact
- Shane Pulliam
- (307) 268-2633
The 30-second brief
Casper College is seeking proposals for a comprehensive, cloud-based or on-premise Helpdesk / Enterprise Service Desk system under RFP #CC624-26. The system must provide a unified interface for campus end-users while supporting distinct backend workflows for IT, Facilities, Strategic Communications and Marketing (SCM), Copy Center, Digital Learning Center (DLC), and Institutional Research (IR). Key requirements include a modern UI, RESTful API, native mobile app, billing/chargeback support, asset management, and compliance with WCAG 2.1 AA, FERPA, and HECVAT/SOC 2 standards. A non-mandatory site visit/Zoom call is scheduled for August 11, 2026. Proposals are due by August 27, 2026, at 2:00 P.M. Mountain Time.
Letter of Interest, Experience description, Qualifications of Key Personnel, References, Hosting Options, Accessibility Documentation (VPAT), Pricing Proposal, Bid Form
Pricing, Specifications/Qualifications, Platform integration & Security, Reputation, Vendor Stability & Experience, Value-Added Concepts, Innovation/Creativity
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Summary
Casper College is seeking proposals for a comprehensive, cloud-based or on-premise Helpdesk / Enterprise Service Desk system under RFP #CC624-26.
The system must provide a unified interface for campus end-users while supporting distinct backend workflows for IT, Facilities, Strategic Communications and Marketing (SCM), Copy Center, Digital Learning Center (DLC), and Institutional Research (IR). Key requirements include a modern UI, RESTful API, native mobile app, billing/chargeback support, asset management, and compliance with WCAG 2.1 AA, FERPA, and HECVAT/SOC 2 standards. A non-mandatory site visit/Zoom call is scheduled for August 11, 2026. Proposals are due by August 27, 2026, at 2:00 P.M. Mountain Time.
EVALUATION CRITERIA
7- Pricing
- Specifications/Qualifications
- Platform integration & Security
- Reputation
- Vendor Stability & Experience
- Value-Added Concepts
- Innovation/Creativity
REQUIRED DELIVERABLES
8- Letter of Interest
- Experience description
- Qualifications of Key Personnel
- References
- Hosting Options
- Accessibility Documentation (VPAT)
- Pricing Proposal
- Bid Form
REQUIRED ATTACHMENTS
3- Bid Form
- VPAT
- Sample Contract
- Submit to
- Attention: Procurement Department GW #311, Casper College, 125 College Drive, Casper, WY 82601
- Scope location
- Casper, WY
Questions about this RFP
How do I respond to this RFP from Casper College?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 27, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Attention: Procurement Department GW #311, Casper College, 125 College Drive, Casper, WY 82601. For questions, contact Shane Pulliam.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Casper College in WY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Shane Pulliam at (307) 268-2633. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Letter of Interest, Experience description, Qualifications of Key Personnel, References, Hosting Options, Accessibility Documentation (VPAT), Pricing Proposal, Bid Form. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Pricing, Specifications/Qualifications, Platform integration & Security, Reputation, Vendor Stability & Experience, Value-Added Concepts, Innovation/Creativity" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Casper College?
All active and historical solicitations from Casper College are tracked and searchable. As a higher ed agency, Casper College regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid Form, VPAT, Sample Contract. Review the full document from Casper College for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Casper, WY. Review the full solicitation for detailed scope requirements.