Calhoun Community College Contact Center Services Partnership 2026
John C Calhoun State Community CollegeHigher Ed · Tanner, AL- Due
- Mar 3, 2026
- Deadline passed
- Primary contact
- Vanessa Looney
- (256) 306-2500
The 30-second brief
Calhoun Community College is seeking a partner for contact center services including inbound calls, web chats, and email management. Proposals are due March 3, 2026, at the Decatur, AL campus.
Scalable business model, Quality assurance model, Call handling, Web chat support, Email management, Ticket system management
Hear what John C Calhoun State Community College plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
Calhoun Community College is seeking a partner for contact center services including inbound calls, web chats, and email management. Proposals are due March 3, 2026, at the Decatur, AL campus.
REQUIRED DELIVERABLES
6- Scalable business model
- Quality assurance model
- Call handling
- Web chat support
- Email management
- Ticket system management
- Submit to
- 6250 Hwy 31 N PO Box 2216, Decatur, AL, 35671
- Scope location
- Limestone, AL
- Reported agency
- Calhoun Community College
Questions about this RFP
How do I respond to this RFP from John C Calhoun State Community College?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 3, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 6250 Hwy 31 N PO Box 2216, Decatur, AL, 35671. For questions, contact Vanessa Looney.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including John C Calhoun State Community College in AL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Vanessa Looney at (256) 306-2500. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Scalable business model, Quality assurance model, Call handling, Web chat support, Email management, Ticket system management. Proposals should clearly address how each deliverable will be met.
Show 3 more questions
Where can I find more RFPs from John C Calhoun State Community College?
All active and historical solicitations from John C Calhoun State Community College are tracked and searchable. As a higher ed agency, John C Calhoun State Community College regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from John C Calhoun State Community College for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Limestone, AL. Review the full solicitation for detailed scope requirements.