Atlanta Regional Commission - Secret Shopper/Mystery Shopping Evaluation of the ADRC - RFP823 (PE-29016-NONST-2027-000000076)
Atlanta Regional CommissionMPO · Atlanta, GA- Due
- Dec 29, 2026
- 61 days left
- Posted
- Oct 20, 2026
- Primary contact
- Procurement
- (555) 555-5555
The 30-second brief
The Atlanta Regional Commission is soliciting proposals from qualified firms for mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility testing, and related customer-engagement services. The selected contractor will evaluate the accessibility, responsiveness, and overall customer experience of the Aging and Disability Resource Connection. The evaluation includes testing the Platform 28 telephone system and designated email touchpoints, reviewing staff adherence to policies and procedures, and assessing follow-up against the Georgia Division of Aging Services Standards of Promptness. Proposals are due by December 29, 2026, and site registration and application approval must be completed prior to submission.
Testing Platform 28 telephone system and designated email touchpoints; Reviewing staff adherence to applicable policies and procedures; Assessing follow-up against the Georgia Division of Aging Services Standards of Promptness
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Summary
The Atlanta Regional Commission is soliciting proposals from qualified firms for mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility testing, and related customer-engagement services.
The selected contractor will evaluate the accessibility, responsiveness, and overall customer experience of the Aging and Disability Resource Connection. The evaluation includes testing the Platform 28 telephone system and designated email touchpoints, reviewing staff adherence to policies and procedures, and assessing follow-up against the Georgia Division of Aging Services Standards of Promptness. Proposals are due by December 29, 2026, and site registration and application approval must be completed prior to submission.
REQUIRED DELIVERABLES
3- Testing Platform 28 telephone system and designated email touchpoints
- Reviewing staff adherence to applicable policies and procedures
- Assessing follow-up against the Georgia Division of Aging Services Standards of Promptness
- Submit to
- [email protected]
Questions about this RFP
How do I respond to this RFP from Atlanta Regional Commission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 29, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: [email protected]. For questions, contact Procurement.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Atlanta Regional Commission in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Procurement at (555) 555-5555. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Testing Platform 28 telephone system and designated email touchpoints; Reviewing staff adherence to applicable policies and procedures; Assessing follow-up against the Georgia Division of Aging Services Standards of Promptness. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Atlanta Regional Commission?
All active and historical solicitations from Atlanta Regional Commission are tracked and searchable. As a mpo agency, Atlanta Regional Commission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of December 29, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Atlanta Regional Commission for the complete list.