Atlanta Regional Commission - Secret Shopper and Mystery Shopping Evaluation - RFP 823
Atlanta Regional CommissionMPO · Atlanta, GA- Due
- Dec 29, 2026
- 61 days left
- Posted
- Oct 15, 2026
- Contract term
- 1 year
- Primary contact
- 404-463-3100
- (404) 463-3100
The 30-second brief
The Atlanta Regional Commission (ARC) is soliciting proposals for mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, and accessibility testing services for its Aging and Disability Resource Connection (ADRC). The selected contractor will evaluate accessibility, responsiveness, telephone menu navigation (P28 system), email touchpoints, multilingual access, and disability accessibility, ensuring compliance with Georgia Division of Aging Services (DAS) Standards of Promptness. The scope includes conducting a minimum of 15 telephone mystery-shopping scenarios, email testing, data analysis, reporting, and presentations. Proposals are due by December 29, 2026, at 7:00 PM EST, with questions due by November 13, 2026.
Related experience, qualifications, references, and proposed personnel (25%), Technical approach and methodology (25%), Work plan, schedule, and staff availability (25%), Proposed budget and overall value (25%)
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Summary
The Atlanta Regional Commission (ARC) is soliciting proposals for mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, and accessibility testing services for its Aging and Disability Resource Connection (ADRC).
The selected contractor will evaluate accessibility, responsiveness, telephone menu navigation (P28 system), email touchpoints, multilingual access, and disability accessibility, ensuring compliance with Georgia Division of Aging Services (DAS) Standards of Promptness. The scope includes conducting a minimum of 15 telephone mystery-shopping scenarios, email testing, data analysis, reporting, and presentations. Proposals are due by December 29, 2026, at 7:00 PM EST, with questions due by November 13, 2026.
EVALUATION CRITERIA
- Submit to
- Atlanta Regional Commission procurement website
- Scope location
- Atlanta, GA
Questions about this RFP
How do I respond to this RFP from Atlanta Regional Commission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 29, 2026. Submissions should be delivered to: Atlanta Regional Commission procurement website. For questions, contact 404-463-3100.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Atlanta Regional Commission in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is 404-463-3100 at (404) 463-3100. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Related experience, qualifications, references, and proposed personnel (25%), Technical approach and methodology (25%), Work plan, schedule, and staff availability (25%), Proposed budget and overall v..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Atlanta Regional Commission?
All active and historical solicitations from Atlanta Regional Commission are tracked and searchable. As a mpo agency, Atlanta Regional Commission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 29, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Atlanta Regional Commission for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Atlanta, GA. Review the full solicitation for detailed scope requirements.