Franklin Considers ServiceNow Ticketing Overhaul
City of FranklinCity · Franklin, TN- Document date
- Nov 2, 2026
The 30-second brief
Franklin is considering a ServiceNow ticketing overhaul to improve service-desk reporting and performance metrics. The packet does not identify an approved procurement or contract amount.
SERVICENOW holds this technology contract with City of Franklin. Its other public contracts on record include work for Washington Office of Financial Management and Rancho Santiago Community College District Office.
Hear about the next contract at City of Franklin early.
Get pre-RFP alerts freeFree account · 30-second setup · No credit card
Contract details
- Contract type
- Technology
- Document date
- November 2, 2026
- Vendor
- SERVICENOW
- Agency
- City of Franklin
- Source document
- City of Franklin AgendaPacket Special Work Session 2026-11-02 (AgendaPacket)
SERVICENOW's other public contracts
More City of Franklin contracts
Questions about this contract
Who was awarded the technology contract by City of Franklin?
SERVICENOW was awarded this technology contract by City of Franklin, as recorded on November 2, 2026.
What type of contract is this?
This is a Technology contract, documented as a agendapacket record.
Where was this contract approved?
This contract appears in City of Franklin AgendaPacket Special Work Session 2026-11-02 (AgendaPacket), dated November 2, 2026 from City of Franklin. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
What other contracts does SERVICENOW hold?
SERVICENOW may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
Show 1 more question
What is City of Franklin currently buying?
Explore City of Franklin's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.