Wake County Public School System RFP 251-27-100 Ombuds Services 2026
Wake County SchoolsSchool · Cary, NC- Due
- Apr 15, 2026
- Deadline passed
- Posted
- Apr 1, 2026
- Contract term
- 1 year
- Primary contact
- Petra Gooding
- (919) 588-3456
The 30-second brief
Wake County Public School System (WCPSS) is seeking to procure contracted workplace ombudsman services to provide confidential, independent, neutral and informal resources to assist employees in addressing conflicts and concerns. The selected contractor(s) will serve as the Employee Ombuds for WCPSS.
Quarterly reports, Annual summary report (recommended), Documentation of outreach efforts (if applicable), Recommendations for systemic improvements
Relevant experience and qualifications, Demonstrated understanding of Ombuds role, Approach to confidentiality and neutrality, Methodology for reporting and trend analysis, Cost proposal, References and past performance
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Summary
Wake County Public School System (WCPSS) is seeking to procure contracted workplace ombudsman services to provide confidential, independent, neutral and informal resources to assist employees in addressing conflicts and concerns.
The selected contractor(s) will serve as the Employee Ombuds for WCPSS.
EVALUATION CRITERIA
6- Relevant experience and qualifications
- Demonstrated understanding of Ombuds role
- Approach to confidentiality and neutrality
- Methodology for reporting and trend analysis
- Cost proposal
- References and past performance
REQUIRED DELIVERABLES
4- Quarterly reports
- Annual summary report (recommended)
- Documentation of outreach efforts (if applicable)
- Recommendations for systemic improvements
REQUIRED ATTACHMENTS
5- Attachment A: Vendor Information Sheet
- Attachment B: Minority
- Women
- Small Business Enterprise Information
- Attachment C: Federal Contracting Requirements
- Submit to
- 1551 Rock Quarry Rd – Bldg. F, Raleigh, NC 27610
- Duration
- 36 months
- Scope location
- Wake County
- Reported agency
- Wake County Public School System
Questions about this RFP
How do I respond to this RFP from Wake County Schools?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 1551 Rock Quarry Rd – Bldg. F, Raleigh, NC 27610. For questions, contact Petra Gooding.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Wake County Schools in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Petra Gooding at (919) 588-3456. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Quarterly reports, Annual summary report (recommended), Documentation of outreach efforts (if applicable), Recommendations for systemic improvements. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Relevant experience and qualifications, Demonstrated understanding of Ombuds role, Approach to confidentiality and neutrality, Methodology for reporting and trend analysis, Cost proposal, References a..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Wake County Schools?
All active and historical solicitations from Wake County Schools are tracked and searchable. As a school agency, Wake County Schools regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A: Vendor Information Sheet, Attachment B: Minority, Women, Small Business Enterprise Information, Attachment C: Federal Contracting Requirements. Review the full document from Wake County Schools for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Wake County. Review the full solicitation for detailed scope requirements.