University of Michigan - Michigan Medicine ServiceNow Licensing & Strategic Partner Services - RFP-0012356-TECH-2026 (2026)
University of Michigan Board of Regents, Ann Arbor, MI·State
Track University of Michigan Board of Regents solicitations
Get alerted when University of Michigan Board of Regents posts a new RFP, and see the pre-RFP signals months before it publishes.
- Reported Agency
- University of Michigan
- Primary Contact
- Jared Wacker · (734) 764-3664
- Contract Term
- 3 years
- Duration
- 60 months
- Scope Location
- Ann Arbor, MI
- Submission Address
- [email protected]
SUMMARY
University of Michigan issues RFP-0012356-TECH-2026 for ServiceNow licensing, subscription management, cloud-based software as a service, and advisory/professional services in support of Michigan Medicine's enterprise platform strategy and ITSM consolidation. The selected supplier will serve approximately 53,000+ platform users across ITSM, ITOM, SecOps, SPM, CSM, and workflow automation. Scope includes licensing & subscription management, advisory & professional services, and enterprise expansion support. Pricing is requested for an initial three (3) year term with two (2) optional one (1) year renewal periods, for a maximum potential duration of five (5) years. Submission deadline is September 11, 2026, at 5:00 PM EDT. Contact Jared Wacker at [email protected].
EVALUATION CRITERIA
Pricing, company background, solution methodology, references, accessibility compliance
REQUIRED ATTACHMENTS
Attachment F, accessibility documentation (WCAG 2.1 Level AA and Section 508 / HECVAT v4), references, exception documentation
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from University of Michigan Board of Regents?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Pricing, company background, solution methodology, references, accessibility compliance" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from University of Michigan Board of Regents?
All active and historical solicitations from University of Michigan Board of Regents are tracked and searchable. As a state agency, University of Michigan Board of Regents regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment F, accessibility documentation (WCAG 2.1 Level AA and Section 508 / HECVAT v4), references, exception documentation. Review the full document from University of Michigan Board of Regents for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University of Michigan Board of Regents in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.
Bring us your territory.
We'll show you what is forming.
B2G and SLED sales intelligence. Surface government procurement signals from 100,000+ state, local, and education agencies months before the RFP.