Troy University RFP 26-004 CRM Software 2026
Troy UniversityHigher Ed · Troy, AL- Due
- Mar 31, 2026
- Deadline passed
- Posted
- Feb 27, 2026
- Contract term
- 1 year
- Primary contact
- Blake Bedsole
The 30-second brief
Troy University is seeking proposals for a comprehensive, enterprise-level Customer Relationship Management (CRM) solution to support Enrollment Management and Marketing operations. The solution must operate under a single data architecture and user interface, providing an integrated platform.
Labor, Materials, Software, Hosting, Licensing, Configuration, Implementation, Training, Documentation, Data migration, Integration services, Security controls
Vendor's ability to deliver an application meeting the overall objective and functions described in the RFP, Competitive fees, Availability and access to technical support, Vendor's experience with similar systems, Compliance with applicable state, federal, & international laws and regulations, Committee may invite finalists for interviews and/or presentations, Failure to attend a requested interview presentation before the committee may result in a proposal not being considered, Upon award of contract(s), successful respondent(s) will be asked to provide a transition plan and timeline and obtain TROY's input and concurrence before moving forward.
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Summary
Troy University is seeking proposals for a comprehensive, enterprise-level Customer Relationship Management (CRM) solution to support Enrollment Management and Marketing operations. The solution must operate under a single data architecture and user interface, providing an integrated platform.
EVALUATION CRITERIA
Vendor's ability to deliver an application meeting the overall objective and functions described in the RFP, Competitive fees, Availability and access to technical support, Vendor's experience with similar systems, Compliance with applicable state, federal, & international laws and regulations, Committee may invite finalists for interviews and/or presentations, Failure to attend a requested interview presentation before the committee may result in a proposal not being considered, Upon award of contract(s), successful respondent(s) will be asked to provide a transition plan and timeline and obtain TROY's input and concurrence before moving forward.
REQUIRED DELIVERABLES
12- Labor
- Materials
- Software
- Hosting
- Licensing
- Configuration
- Implementation
- Training
- Documentation
- Data migration
- Integration services
- Security controls
REQUIRED ATTACHMENTS
7- Troy University Cover Sheet
- Bid response
- W-9
- Vendor Disclosure
- Affidavit of Alabama Immigration Law Compliance
- Performance Bond (awarded vendor only)
- HECVAT-Lite Form
- Submit to
- Troy University Purchasing Dept., 100 University Park, Troy, AL 36081
- Duration
- 60 months
- Scope location
- Troy, AL
Questions about this RFP
How do I respond to this RFP from Troy University?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 31, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Troy University Purchasing Dept., 100 University Park, Troy, AL 36081. For questions, contact Blake Bedsole.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Troy University in AL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Blake Bedsole. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Labor, Materials, Software, Hosting, Licensing, Configuration, Implementation, Training, Documentation, Data migration, Integration services, Security controls. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Vendor's ability to deliver an application meeting the overall objective and functions described in the RFP, Competitive fees, Availability and access to technical support, Vendor's experience with si..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Troy University?
All active and historical solicitations from Troy University are tracked and searchable. As a higher ed agency, Troy University regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Troy University Cover Sheet, Bid response, W-9, Vendor Disclosure, Affidavit of Alabama Immigration Law Compliance, Performance Bond (awarded vendor only), HECVAT-Lite Form. Review the full document from Troy University for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Troy, AL. Review the full solicitation for detailed scope requirements.