Town of Tyrone Managed Information Technology and Cybersecurity Services RFP # TH-2026-03, 2026
Town of TyroneCity · Tyrone, GA- Due
- Dec 4, 2026
- 23 days left
- Posted
- Nov 2, 2026
- Contract term
- 2 years
- Primary contact
- Brandon Perkins
The 30-second brief
The Town of Tyrone, Georgia seeks proposals from qualified Managed Service Providers (MSPs) to provide comprehensive information technology management, end-user support, cybersecurity, website management, Microsoft 365 administration, backup and recovery, and strategic technology services under RFP # TH-2026-03. The selected provider will serve as the primary technology partner supporting the Town's infrastructure, including approximately 43 laptops, 8 desktops, 6 tablets, 40 users, and 2 physical servers across departments such as Police, Public Works, Municipal Court, Parks and Recreation, and Administration/Finance. Key requirements include 24x7x365 critical incident response, EDR, endpoint protection, Microsoft 365 and Vonage VOIP phone management, Drupal website support, and compliance with GCIC/CJIS standards for police systems. Proposals are due by December 4, 2026, at 2:00 PM ET. The initial contract term is two years with an optional one-year renewal.
Managed IT services, Help desk support, 24x7x365 critical incident response, Network monitoring, Infrastructure management, Microsoft 365 administration, Vonage Business VOIP phone management, Cybersecurity monitoring, EDR, Website management and support, Backup and recovery, Optional physical server migration, Optional Microsoft 365 government tenant migration, Optional camera/NVR system management
Cost 35 points, Technical Approach & Proposed Services 20 points, Qualifications & Municipal/Public-Safety Experience 15 points, Cybersecurity & GCIC/CJIS Capabilities 15 points, Service Model, Staffing & Responsiveness 10 points, References & Transition Plan 5 points
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Summary
The Town of Tyrone, Georgia seeks proposals from qualified Managed Service Providers (MSPs) to provide comprehensive information technology management, end-user support, cybersecurity, website management, Microsoft 365 administration, backup and recovery, and strategic technology services under RFP # TH-2026-03.
The selected provider will serve as the primary technology partner supporting the Town's infrastructure, including approximately 43 laptops, 8 desktops, 6 tablets, 40 users, and 2 physical servers across departments such as Police, Public Works, Municipal Court, Parks and Recreation, and Administration/Finance. Key requirements include 24x7x365 critical incident response, EDR, endpoint protection, Microsoft 365 and Vonage VOIP phone management, Drupal website support, and compliance with GCIC/CJIS standards for police systems. Proposals are due by December 4, 2026, at 2:00 PM ET. The initial contract term is two years with an optional one-year renewal.
EVALUATION CRITERIA
7- Cost 35 points
- Technical Approach & Proposed Services 20 points
- Qualifications & Municipal/Public-Safety Experience 15 points
- Cybersecurity & GCIC/CJIS Capabilities 15 points
- Service Model
- Staffing & Responsiveness 10 points
- References & Transition Plan 5 points
REQUIRED DELIVERABLES
14- Managed IT services
- Help desk support
- 24x7x365 critical incident response
- Network monitoring
- Infrastructure management
- Microsoft 365 administration
- Vonage Business VOIP phone management
- Cybersecurity monitoring
- EDR
- Website management and support
- Backup and recovery
- Optional physical server migration
- Optional Microsoft 365 government tenant migration
- Optional camera/NVR system management
REQUIRED ATTACHMENTS
8- Proposal on flash drive with PDF copy
- One hard copy in a sealed envelope
- Execution of Proposal
- Addenda Acknowledgement
- Georgia Security and Immigration Compliance Act Affidavit (E-Verify)
- Pricing Certification
- Completed pricing schedule
- Three governmental or comparable references
- Submit to
- 950 Senoia Rd., Tyrone, Georgia 30290
- Duration
- 36 months
- Scope location
- Tyrone, Georgia
Questions about this RFP
How do I respond to this RFP from Town of Tyrone?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 4, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 950 Senoia Rd., Tyrone, Georgia 30290. For questions, contact Brandon Perkins.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Tyrone in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Brandon Perkins. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Managed IT services, Help desk support, 24x7x365 critical incident response, Network monitoring, Infrastructure management, Microsoft 365 administration, Vonage Business VOIP phone management, Cybersecurity monitoring, EDR, Website management and support, Backup and recovery, Optional physical serve. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost 35 points, Technical Approach & Proposed Services 20 points, Qualifications & Municipal/Public-Safety Experience 15 points, Cybersecurity & GCIC/CJIS Capabilities 15 points, Service Model, Staffi..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Tyrone?
All active and historical solicitations from Town of Tyrone are tracked and searchable. As a city agency, Town of Tyrone regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 4, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal on flash drive with PDF copy, one hard copy in a sealed envelope, Execution of Proposal, Addenda Acknowledgement, Georgia Security and Immigration Compliance Act Affidavit (E-Verify), Pricing. Review the full document from Town of Tyrone for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Tyrone, Georgia. Review the full solicitation for detailed scope requirements.