Town of Mooresville - Managed Security Operations Center (SOC), SIEM, and NDR Services - 2026
Town of MooresvilleCity · Mooresville, NC- Due
- Dec 18, 2026
- 36 days left
- Posted
- Nov 10, 2026
- Contract term
- 3 years
- Primary contact
- Evans Ballard
- (704) 663-2357
The 30-second brief
The Town of Mooresville seeks proposals from qualified cybersecurity service providers for a managed Security Operations Center (SOC), Security Information and Event Management (SIEM), and mandatory Network Detection and Response (NDR) solution. Services must include continuous 24x7x365 monitoring, analyst-led detection and investigation, incident notification and escalation, threat intelligence, reporting, and support for Criminal Justice Information Services (CJIS) requirements. The Town currently manages approximately 700-850 combined endpoints and servers and requires comparable pricing at 700, 800, and 1,000 assets. The solution must provide visibility into North/South and East/West network traffic, support existing security technologies, and offer a practical migration from incumbent services without gaps in monitoring. Proposals are due by December 18, 2026, at 12:00 PM via the Town's OpenGov Portal.
Technical solution, SIEM integrations, mandatory NDR, and AI capabilities (25%), CJIS compliance and security controls (20%), 24x7x365 managed SOC operations (15%), Implementation, migration, and transition plan (10%), Qualifications, public-sector experience, and references (10%), Incident response, SLAs, and reporting (10%), Pricing and overall value (10%)
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Summary
The Town of Mooresville seeks proposals from qualified cybersecurity service providers for a managed Security Operations Center (SOC), Security Information and Event Management (SIEM), and mandatory Network Detection and Response (NDR) solution.
Services must include continuous 24x7x365 monitoring, analyst-led detection and investigation, incident notification and escalation, threat intelligence, reporting, and support for Criminal Justice Information Services (CJIS) requirements. The Town currently manages approximately 700-850 combined endpoints and servers and requires comparable pricing at 700, 800, and 1,000 assets. The solution must provide visibility into North/South and East/West network traffic, support existing security technologies, and offer a practical migration from incumbent services without gaps in monitoring. Proposals are due by December 18, 2026, at 12:00 PM via the Town's OpenGov Portal.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
3- Vendor Response Matrix
- Security and CJIS Questionnaire
- Tiered Pricing Schedule
- Submit to
- https://procurement.opengov.com/portal/mooresvillenc
- Duration
- 36 months
- Scope location
- Mooresville, NC
Questions about this RFP
How do I respond to this RFP from Town of Mooresville?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 18, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/mooresvillenc. For questions, contact Evans Ballard.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Mooresville in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Evans Ballard at (704) 663-2357. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical solution, SIEM integrations, mandatory NDR, and AI capabilities (25%), CJIS compliance and security controls (20%), 24x7x365 managed SOC operations (15%), Implementation, migration, and tran..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Mooresville?
All active and historical solicitations from Town of Mooresville are tracked and searchable. As a city agency, Town of Mooresville regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 18, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Vendor Response Matrix, Security and CJIS Questionnaire, Tiered Pricing Schedule. Review the full document from Town of Mooresville for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mooresville, NC. Review the full solicitation for detailed scope requirements.