Town of Atlantic Beach VOIP Phone System/Services RFP 2026
Town of Atlantic BeachCity · Atlantic Beach, NC- Due
- Mar 13, 2026
- Deadline passed
- Posted
- Feb 16, 2026
- Primary contact
- Katrina Tyer
The 30-second brief
The Town of Atlantic Beach is seeking proposals for a new cloud-based VOIP phone system and services to migrate approximately 39 users across three locations. The system should support various functionalities including user support, administration, inbound call center, inter-site dialing, IVR, and integration with email and instant messaging. Maintenance and support requirements include standard and urgent support, a minimum three-year warranty, and all software upgrades at no additional cost.
Hosted VoIP solution, W-9 Tax ID Form, Proof of Workers Compensation and Liability Insurance Coverage, Subcontractor List, Preliminary Schedule
Experience (15 POINTS), Functionality (30 POINTS), References (25 POINTS), Cost (30 POINTS)
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Summary
The Town of Atlantic Beach is seeking proposals for a new cloud-based VOIP phone system and services to migrate approximately 39 users across three locations.
The system should support various functionalities including user support, administration, inbound call center, inter-site dialing, IVR, and integration with email and instant messaging. Maintenance and support requirements include standard and urgent support, a minimum three-year warranty, and all software upgrades at no additional cost.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- Hosted VoIP solution
- W-9 Tax ID Form
- Proof of Workers Compensation and Liability Insurance Coverage
- Subcontractor List
- Preliminary Schedule
REQUIRED ATTACHMENTS
Bid Form
- Submit to
- [email protected]
- Scope location
- Atlantic Beach, NC
Questions about this RFP
How do I respond to this RFP from Town of Atlantic Beach?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 13, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Katrina Tyer.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Atlantic Beach in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Katrina Tyer. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Hosted VoIP solution, W-9 Tax ID Form, Proof of Workers Compensation and Liability Insurance Coverage, Subcontractor List, Preliminary Schedule. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience (15 POINTS), Functionality (30 POINTS), References (25 POINTS), Cost (30 POINTS)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Atlantic Beach?
All active and historical solicitations from Town of Atlantic Beach are tracked and searchable. As a city agency, Town of Atlantic Beach regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid Form. Review the full document from Town of Atlantic Beach for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Atlantic Beach, NC. Review the full solicitation for detailed scope requirements.