SUNY Westchester Community College CRM Platform RFP 2026
Suny Westchester Community CollegeHigher Ed · Valhalla, NY- Due
- Apr 10, 2026
- Deadline passed
The 30-second brief
SUNY Westchester Community College is soliciting proposals for a cloud-based Customer Relationship Management (CRM) platform. The selected system must support both credit and non-credit student populations and be compliant with FERPA, WCAG 2.2 Level AA, HIPAA, and GDPR. Key requirements include integration with Oracle PeopleSoft SIS, Brightspace LMS, and other institutional platforms using REST, SOAP, SFTP, and CSV protocols. The scope covers automated communication workflows (email/SMS), student recruitment and retention tools, advising management, event management, and an AI-powered chatbot. Reporting requirements include real-time dashboards, predictive analytics, and audit logs. Submissions are due by April 10, 2026.
Cloud-based CRM platform, Integration with Oracle PeopleSoft SIS, Mobile application, Branded communication templates, AI-powered chatbot, Reporting suite
FERPA compliance, WCAG 2.2 Level AA compliance, HIPAA compliance, GDPR compliance, bidirectional integration capability
Get notified when Suny Westchester Community College posts the next one.
Get alerts freeFree account · 30-second setup · No credit card
Summary
SUNY Westchester Community College is soliciting proposals for a cloud-based Customer Relationship Management (CRM) platform.
The selected system must support both credit and non-credit student populations and be compliant with FERPA, WCAG 2.2 Level AA, HIPAA, and GDPR. Key requirements include integration with Oracle PeopleSoft SIS, Brightspace LMS, and other institutional platforms using REST, SOAP, SFTP, and CSV protocols. The scope covers automated communication workflows (email/SMS), student recruitment and retention tools, advising management, event management, and an AI-powered chatbot. Reporting requirements include real-time dashboards, predictive analytics, and audit logs. Submissions are due by April 10, 2026.
EVALUATION CRITERIA
5- FERPA compliance
- WCAG 2.2 Level AA compliance
- HIPAA compliance
- GDPR compliance
- Bidirectional integration capability
REQUIRED DELIVERABLES
6- Cloud-based CRM platform
- Integration with Oracle PeopleSoft SIS
- Mobile application
- Branded communication templates
- AI-powered chatbot
- Reporting suite
- Scope location
- Westchester County, NY
- Reported agency
- SUNY Westchester Community College
Questions about this RFP
How do I respond to this RFP from Suny Westchester Community College?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 10, 2026. The solicitation specifies required deliverables that must be addressed in your response.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Suny Westchester Community College in NY, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Cloud-based CRM platform, Integration with Oracle PeopleSoft SIS, Mobile application, Branded communication templates, AI-powered chatbot, Reporting suite. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "FERPA compliance, WCAG 2.2 Level AA compliance, HIPAA compliance, GDPR compliance, bidirectional integration capability" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Suny Westchester Community College?
All active and historical solicitations from Suny Westchester Community College are tracked and searchable. As a higher ed agency, Suny Westchester Community College regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Suny Westchester Community College for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Westchester County, NY. Review the full solicitation for detailed scope requirements.