Sewerage and Water Board of New Orleans CIS Software and Services RFP 2026-SWB-39
Sewerage & Water Board of New OrleansUtility District · New Orleans, LA- Due
- Jul 14, 2026
- Deadline passed
- Posted
- Jun 15, 2026
- Contract term
- 5 years
- Primary contact
- Cashanna K. Moses
- (504) 585-2428
The 30-second brief
The Sewerage and Water Board of New Orleans is soliciting proposals for a vendor-hosted/cloud Customer Information System (CIS) to replace its Cogsdale CSM system. The project includes software, implementation, and data migration services.
Technical Proposal, Cost Proposal, Implementation Plan, Staffing Plan, Training Plan, Disaster Recovery Plan
Ability to meet functional requirements, Ability to meet technical requirements, Implementation approach and ongoing support, Proposer viability, DBE requirements
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Summary
The Sewerage and Water Board of New Orleans is soliciting proposals for a vendor-hosted/cloud Customer Information System (CIS) to replace its Cogsdale CSM system. The project includes software, implementation, and data migration services.
EVALUATION CRITERIA
5- Ability to meet functional requirements
- Ability to meet technical requirements
- Implementation approach and ongoing support
- Proposer viability
- DBE requirements
REQUIRED DELIVERABLES
6- Technical Proposal
- Cost Proposal
- Implementation Plan
- Staffing Plan
- Training Plan
- Disaster Recovery Plan
REQUIRED ATTACHMENTS
14- Cover Sheet
- EDBP Participation Summary Sheet
- EDBP Acknowledgement Sheet
- Company Background Form
- Technical and Vendor Hosting Requirements Form
- Project Management Approach Form
- Report Development Form
- Training Form
- Functional System Specifications
- Staffing Plan Form
- Ongoing Support Services Form
- Client Reference Form
- Pricing Form
- Affidavits
- Submit to
- [email protected]
- Scope location
- New Orleans, LA
- Reported agency
- Sewerage and Water Board of New Orleans
Questions about this RFP
How do I respond to this RFP from Sewerage & Water Board of New Orleans?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 14, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Cashanna K. Moses.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Sewerage & Water Board of New Orleans in LA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cashanna K. Moses at (504) 585-2428. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Technical Proposal, Cost Proposal, Implementation Plan, Staffing Plan, Training Plan, Disaster Recovery Plan. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Ability to meet functional requirements, Ability to meet technical requirements, Implementation approach and ongoing support, Proposer viability, DBE requirements" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Sewerage & Water Board of New Orleans?
All active and historical solicitations from Sewerage & Water Board of New Orleans are tracked and searchable. As a utility district agency, Sewerage & Water Board of New Orleans regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Sheet, EDBP Participation Summary Sheet, EDBP Acknowledgement Sheet, Company Background Form, Technical and Vendor Hosting Requirements Form, Project Management Approach Form, Report Development. Review the full document from Sewerage & Water Board of New Orleans for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: New Orleans, LA. Review the full solicitation for detailed scope requirements.