Regional Metropolitan Transit Authority of Omaha Customer Service Contact Center RFP 2026-2029
Omaha Metropolitan Transit AuthorityPublic Authority · Omaha, NE- Due
- Nov 5, 2025
- Deadline passed
- Contract term
- 3 years
- Primary contact
- Procurement And Contracts Manager
- (402) 341-7560 ext 2272
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Summary
The Regional Metropolitan Transit Authority of Omaha is seeking a service provider for phone and online customer service. The contract term is three years, with proposals due by November 5, 2025.
- Submit to
- 2222 Cuming St, Omaha, NE, 68102
- Scope location
- Douglas, NE
- Reported agency
- Regional Metropolitan Transit Authority of Omaha
Questions about this RFP
How do I respond to this RFP from Omaha Metropolitan Transit Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 5, 2025. Submissions should be delivered to: 2222 Cuming St, Omaha, NE, 68102. For questions, contact Procurement And Contracts Manager.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Omaha Metropolitan Transit Authority in NE, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Procurement And Contracts Manager at (402) 341-7560 ext 2272. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Omaha Metropolitan Transit Authority?
All active and historical solicitations from Omaha Metropolitan Transit Authority are tracked and searchable. As a public authority agency, Omaha Metropolitan Transit Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Omaha Metropolitan Transit Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Douglas, NE. Review the full solicitation for detailed scope requirements.