Pennie Contact Center Consultant Support RFP PHIEA 25-48-1 2026
Advisory Committee for the Blind of Pennsylvania | Commonwealth of PennsylvaniaState · Harrisburg, PA- Due
- Mar 27, 2026
- Deadline passed
- Posted
- Feb 25, 2026
- Duration
- 20 months
- Primary contact
- Deborah Martin
The 30-second brief
Pennie, Pennsylvania's State-Based Exchange, seeks a consulting partner for a 20-month term to transition its contact center from a vendor-operated to an internally operated model. Proposals are due March 27, 2026.
Technical Submittal, Cost Submittal, SDB Participation Submittal, VBE Participation Submittal
Technical (75%), Cost (25%), Domestic Workforce Utilization (3% bonus)
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Summary
Pennie, Pennsylvania's State-Based Exchange, seeks a consulting partner for a 20-month term to transition its contact center from a vendor-operated to an internally operated model. Proposals are due March 27, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
4- Technical Submittal
- Cost Submittal
- SDB Participation Submittal
- VBE Participation Submittal
REQUIRED ATTACHMENTS
5- Iran Free Procurement Certification
- Domestic Workforce Utilization Certification
- Trade Secret/Confidential Proprietary Information Notice
- Lobbying Certification
- Worker Protection and Investment Certification
- Submit to
- [email protected]
- Reported agency
- Pennie
Questions about this RFP
How do I respond to this RFP from Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 27, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Deborah Martin.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania in PA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Deborah Martin. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Technical Submittal, Cost Submittal, SDB Participation Submittal, VBE Participation Submittal. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical (75%), Cost (25%), Domestic Workforce Utilization (3% bonus)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania?
All active and historical solicitations from Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania are tracked and searchable. As a state agency, Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 20 months. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Iran Free Procurement Certification, Domestic Workforce Utilization Certification, Trade Secret/Confidential Proprietary Information Notice, Lobbying Certification, Worker Protection and Investment Ce. Review the full document from Advisory Committee for the Blind of Pennsylvania | Commonwealth of Pennsylvania for the complete list.