North Texas Tollway Authority - 29760 RFQu Customer Service Workforce Management Software Upgrade - B2600001100 (2026)
North Texas Tollway AuthoritySpecial District · Plano, TX- Due
- Nov 12, 2026
- 9 days left
- Posted
- Oct 30, 2026
- Primary contact
- Kent Brown
- (214) 461-2000
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Summary
The North Texas Tollway Authority (NTTA) is requesting the procurement of professional services to upgrade and perform service account password changes to NTTA Verint Suite software.
The scope includes Workforce Management (WFM), Quality Monitoring (QM) voice recording, Desktop Processing and Analytics (DPA), and Speech Analytics software. The submission deadline is November 12, 2026, at 11:00 AM. Interested vendors should submit responses to Procurement Services at North Texas Tollway Authority in Plano, TX, or via email to [email protected].
- Submit to
- North Texas Tollway Authority Attn Procurement Services 5900 W. Plano Parkway Plano, TX 75093 US Email: [email protected]
- Scope location
- Plano, TX
Questions about this QUOTE
How do I respond to this Quote from North Texas Tollway Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 12, 2026. Submissions should be delivered to: North Texas Tollway Authority Attn Procurement Services 5900 W. Plano Parkway Plano, TX 75093 US Email: [email protected]. For questions, contact Kent Brown.
Can small businesses or minority-owned firms bid on this Quote?
Most government agencies, including North Texas Tollway Authority in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Quote submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kent Brown at (214) 461-2000. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from North Texas Tollway Authority?
All active and historical solicitations from North Texas Tollway Authority are tracked and searchable. As a special district agency, North Texas Tollway Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 12, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this Quote?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from North Texas Tollway Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Plano, TX. Review the full solicitation for detailed scope requirements.