Municipality of Clarington - Customer Relationship Management Solution - RFP2026-1
Municipality of ClaringtonCity · Bowmanville, ON- Due
- Feb 27, 2026
- Deadline passed
- Posted
- Jan 30, 2026
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Summary
The Municipality of Clarington invites proposals for the provision, implementation, and support of a Microsoft Dynamics 365 Customer Relationship Management (CRM) solution.
The scope includes planning, design, configuration, implementation, integrations, testing, transition, initial setup, go-live activities, and 3 months of post-implementation support, maintenance, and knowledge transfer services. The CRM solution will support consistent customer intake, case and service request management, internal workflows, reporting, and integration with existing municipal systems. The submission deadline is February 27, 2026.
- Submit to
- https://clarington.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/9f7b88e7-8d47-4f29-b00d-47689ae267c4
- Scope location
- Public
Questions about this RFP
How do I respond to this RFP from Municipality of Clarington?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 27, 2026. Submissions should be delivered to: https://clarington.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/9f7b88e7-8d47-4f29-b00d-47689ae267c4.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Municipality of Clarington in ON, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from Municipality of Clarington?
All active and historical solicitations from Municipality of Clarington are tracked and searchable. As a city agency, Municipality of Clarington regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Municipality of Clarington for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Public. Review the full solicitation for detailed scope requirements.