Maryland Health Benefit Exchange ServiceNow Subscription Renewal IFB #BPM056537 - 2026
Maryland Health Benefit Exchange | State of MarylandState · Baltimore, MD- Due
- Jun 8, 2026
- Deadline passed
- Posted
- May 6, 2026
- Contract term
- 1 year
- Primary contact
- Tracey D. Gamble
- 410547152
The 30-second brief
The Maryland Health Benefit Exchange is seeking competitive sealed bids from authorized resellers for a one-year ServiceNow software subscription renewal. Required subscriptions and software licenses include IT Service Management Professional Fulfiller User v3, ServiceNow Business Stakeholder User v4, FedRAMP Premium for Production/Non-Production Instances GCC Internet POD, Impact Guided Public Sector Packaged Services, Agile Team Module, and Integration Hub Starter v4 Transactions. The term of the subscription agreement will run from July 29, 2026, through July 28, 2027, with direct guided support from ServiceNow. Bids are due by June 8, 2026, at 11:00 AM EST, submitted electronically via eMaryland Marketplace Advantage (eMMA). A virtual pre-bid conference is scheduled for May 21, 2026, at 12:30 PM, with registration required. Minimum qualifications require bidders to be an authorized reseller with a letter of authorization.
PROD17256-2 IT Service Management Professional - Fulfiller User v3; PROD17800-2 ServiceNow Business Stakeholder User v4; PROD18818 ServiceNow FedRAMP Premium for Production/Non-Production Instances - GCC Internet POD; PROD24403 Impact Guided - Public Sector (US) v4; PROD12492-2 ServiceNow Agile Team - Module; PROD22417-2 Integration Hub Starter v4 - Transactions
Lowest Total Bid Price
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Summary
The Maryland Health Benefit Exchange is seeking competitive sealed bids from authorized resellers for a one-year ServiceNow software subscription renewal.
Required subscriptions and software licenses include IT Service Management Professional Fulfiller User v3, ServiceNow Business Stakeholder User v4, FedRAMP Premium for Production/Non-Production Instances GCC Internet POD, Impact Guided Public Sector Packaged Services, Agile Team Module, and Integration Hub Starter v4 Transactions. The term of the subscription agreement will run from July 29, 2026, through July 28, 2027, with direct guided support from ServiceNow. Bids are due by June 8, 2026, at 11:00 AM EST, submitted electronically via eMaryland Marketplace Advantage (eMMA). A virtual pre-bid conference is scheduled for May 21, 2026, at 12:30 PM, with registration required. Minimum qualifications require bidders to be an authorized reseller with a letter of authorization.
EVALUATION CRITERIA
Lowest Total Bid Price
REQUIRED DELIVERABLES
6- PROD17256-2 IT Service Management Professional - Fulfiller User v3
- PROD17800-2 ServiceNow Business Stakeholder User v4
- PROD18818 ServiceNow FedRAMP Premium for Production/Non-Production Instances - GCC Internet POD
- PROD24403 Impact Guided - Public Sector (US) v4
- PROD12492-2 ServiceNow Agile Team - Module
- PROD22417-2 Integration Hub Starter v4 - Transactions
REQUIRED ATTACHMENTS
7- Bid, ServiceNow Subscription Renewal # BPM056537
- Bid, ServiceNow Subscription Renewal # BPM056537 PIA (redacted copy)
- Minimum qualification documentation / letter of authorization from manufacturer
- Transmittal Letter
- Attachment B - Bid/Proposal Affidavit
- Attachment D - Bid Price Form
- Attachment E - Federal Funds Attachment, including E-1 and E-2
- Submit to
- https://procurement.maryland.gov/emma-qrgs/
- Duration
- 12 months
- Scope location
- Baltimore, MD
- Reported agency
- Maryland Health Benefit Exchange
Questions about this IFB
How do I respond to this IFB from Maryland Health Benefit Exchange | State of Maryland?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 8, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.maryland.gov/emma-qrgs/. For questions, contact Tracey D. Gamble.
Can small businesses or minority-owned firms bid on this IFB?
Most government agencies, including Maryland Health Benefit Exchange | State of Maryland in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the IFB submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tracey D. Gamble at 410547152. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: PROD17256-2 IT Service Management Professional - Fulfiller User v3; PROD17800-2 ServiceNow Business Stakeholder User v4; PROD18818 ServiceNow FedRAMP Premium for Production/Non-Production Instances - GCC Internet POD; PROD24403 Impact Guided - Public Sector (US) v4; PROD12492-2 ServiceNow Agile Team. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Lowest Total Bid Price" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Maryland Health Benefit Exchange | State of Maryland?
All active and historical solicitations from Maryland Health Benefit Exchange | State of Maryland are tracked and searchable. As a state agency, Maryland Health Benefit Exchange | State of Maryland regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this IFB?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Bid, ServiceNow Subscription Renewal # BPM056537; Bid, ServiceNow Subscription Renewal # BPM056537 PIA (redacted copy); Minimum qualification documentation / letter of authorization from manufacturer;. Review the full document from Maryland Health Benefit Exchange | State of Maryland for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Baltimore, MD. Review the full solicitation for detailed scope requirements.