Hawaii DHS Med-QUEST Ombudsman Services for Medicaid Beneficiaries and Providers RFP-MQD-2025-006
Hawaii Department of Human Services | State of HawaiiState · Honolulu, HI- Due
- May 9, 2025
- Deadline passed
- Posted
- Apr 1, 2025
- Contract term
- 2 years
- Primary contact
- Jon Fujii
- (808) 829-4853
The 30-second brief
The Hawaii Department of Human Services is seeking a qualified offeror to provide ombudsman services for Medicaid beneficiaries and providers to resolve issues with QUEST Integration and Fee-For-Service programs. Proposals are due May 9, 2025.
Summary Reports, Language Reports, Specific Call Information Report, Call Center performance data, Readiness Review documents
Executive Summary, Company Background and Experience, Company Capabilities, Organization and Staffing, Data Processing Capabilities, Business Proposal
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Summary
The Hawaii Department of Human Services is seeking a qualified offeror to provide ombudsman services for Medicaid beneficiaries and providers to resolve issues with QUEST Integration and Fee-For-Service programs. Proposals are due May 9, 2025.
EVALUATION CRITERIA
6- Executive Summary
- Company Background and Experience
- Company Capabilities
- Organization and Staffing
- Data Processing Capabilities
- Business Proposal
REQUIRED DELIVERABLES
5- Summary Reports
- Language Reports
- Specific Call Information Report
- Call Center performance data
- Readiness Review documents
REQUIRED ATTACHMENTS
8- Notice of Intent to Propose
- Contractors with Med-QUEST
- Written Question Format
- Proposal Forms
- General Conditions
- Client References
- Business Proposal
- Business Associate Agreement
REQUIRED STAFFING
4- Submit to
- DHS-designated proposal electronic submission site
- Duration
- 36 months
- Scope location
- Hawaii
- Reported agency
- Hawaii Department of Human Services
Questions about this RFP
How do I respond to this RFP from Hawaii Department of Human Services | State of Hawaii?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 9, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: DHS-designated proposal electronic submission site. For questions, contact Jon Fujii.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hawaii Department of Human Services | State of Hawaii in HI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jon Fujii at (808) 829-4853. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Medicaid Ombudsman program coordinator, Administration/Program Director, Supervisory personnel, Financial officer. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Summary Reports, Language Reports, Specific Call Information Report, Call Center performance data, Readiness Review documents. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Executive Summary, Company Background and Experience, Company Capabilities, Organization and Staffing, Data Processing Capabilities, Business Proposal" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hawaii Department of Human Services | State of Hawaii?
All active and historical solicitations from Hawaii Department of Human Services | State of Hawaii are tracked and searchable. As a state agency, Hawaii Department of Human Services | State of Hawaii regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Notice of Intent to Propose, Contractors with Med-QUEST, Written Question Format, Proposal Forms, General Conditions, Client References, Business Proposal, Business Associate Agreement. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Hawaii Department of Human Services | State of Hawaii for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hawaii. Review the full solicitation for detailed scope requirements.