Hawaii DHS Community Care Services (CCS) Program RFP-MQD-2026-001
Hawaii Department of Human Services | State of HawaiiState · Honolulu, HI- Due
- Mar 20, 2026
- Deadline passed
- Posted
- Feb 13, 2026
- Primary contact
- Jon Fujii
The 30-second brief
The State of Hawaii seeks a single vendor to provide statewide behavioral health services and case management for Medicaid-eligible adults with serious mental illness. Proposals are due March 20, 2026, for a contract starting July 1, 2026.
Mandatory Proposal, Technical Proposal, Executive Summary, Staffing Plan, Training Plan, Quality Assurance and Performance Improvement Program
Mandatory Requirements, Technical Proposal Evaluation, Company Background and Experience, Organization and Staffing, Provider Network, Case Management, Approach to Care Delivery, Outreach and Education, Transition of Care
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Summary
The State of Hawaii seeks a single vendor to provide statewide behavioral health services and case management for Medicaid-eligible adults with serious mental illness. Proposals are due March 20, 2026, for a contract starting July 1, 2026.
EVALUATION CRITERIA
9- Mandatory Requirements
- Technical Proposal Evaluation
- Company Background and Experience
- Organization and Staffing
- Provider Network
- Case Management
- Approach to Care Delivery
- Outreach and Education
- Transition of Care
REQUIRED DELIVERABLES
6- Mandatory Proposal
- Technical Proposal
- Executive Summary
- Staffing Plan
- Training Plan
- Quality Assurance and Performance Improvement Program
REQUIRED ATTACHMENTS
16- Appendix A Written Questions Format
- Appendix B Notice of Intent to Propose
- Appendix C Proposal Forms
- Appendix D CCS Referral Form
- Appendix E General Conditions
- Appendix F Provider Letter of Intent
- Appendix G Provider Listing
- Appendix H Financial Responsibility Guideline
- Appendix I Business Associate Agreement
- Appendix J Staffing Change Notification Form
- Appendix K Remedies for Non-Performance
- Appendix L Report Inventory
- Appendix M Provider Contract Requirements
- Appendix N Litigation Events
- Appendix O PHI Breach Events
- Appendix P Risk Share and Settlement Corridors
REQUIRED STAFFING
14- Submit to
- DHS proposal designated electronic submission site
- Scope location
- Hawaii
- Reported agency
- State of Hawaii Department of Human Services
Questions about this RFP
How do I respond to this RFP from Hawaii Department of Human Services | State of Hawaii?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 20, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: DHS proposal designated electronic submission site. For questions, contact Jon Fujii.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hawaii Department of Human Services | State of Hawaii in HI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jon Fujii. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: After-Hours Staff, BHO Case Management Coordinator, CIS+ Coordinator, Compliance Officer, Executive Director, Financial Officer, Grievance Coordinator, Information System Staff, Medical Director, Member Relations Staff, Pharmacist, Provider Relations Staff, QA and UR Coordinator, Support Service Sta. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Mandatory Proposal, Technical Proposal, Executive Summary, Staffing Plan, Training Plan, Quality Assurance and Performance Improvement Program. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Mandatory Requirements, Technical Proposal Evaluation, Company Background and Experience, Organization and Staffing, Provider Network, Case Management, Approach to Care Delivery, Outreach and Educatio..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hawaii Department of Human Services | State of Hawaii?
All active and historical solicitations from Hawaii Department of Human Services | State of Hawaii are tracked and searchable. As a state agency, Hawaii Department of Human Services | State of Hawaii regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A Written Questions Format, Appendix B Notice of Intent to Propose, Appendix C Proposal Forms, Appendix D CCS Referral Form, Appendix E General Conditions, Appendix F Provider Letter of Inten. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Hawaii Department of Human Services | State of Hawaii for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hawaii. Review the full solicitation for detailed scope requirements.