Hawaii Department of Health - Backup Public Safety 911 Call Handling System - RICA-HTH-730-BP1-BU-911 (2026)
Hawaii Department of Health | State of HawaiiState · Honolulu, HI- Due
- Oct 22, 2026
- Deadline passed
- Posted
- Oct 14, 2026
- Duration
- 10 months
- Primary contact
- Robert Lau
- (808) 204-2616
The 30-second brief
The Hawaii Department of Health, Emergency Medical Services & Injury Prevention Systems Branch seeks to procure a backup public safety 911 call-handling system, including installation, integration, support, and ongoing maintenance. Funded by the CMS Rural Health Transformation Program, the backup Public Safety Answering Point (PSAP) system will support statewide operations across Maui, Kauai, Hawaii, and Oahu counties, integrating with Intrado Viper systems and ESInet. The scope encompasses NG911 call-taking workstations, SMS text-to-911 services, network switching hardware, MDF cabling, fiber installation, 24/7 technical support, environmental verification, and failover testing. Submissions are due by October 22, 2026, via email to [email protected].
3 or more NG911 call-taking workstations, SMS text-to-911 services, Arista 720XP series equivalent network switches, MDF components, 60 CAT6 cable runs, Cable tray, Fiber installation, Patch panels
Experience and Capability (5 points), Technical Solution (5 points), Interoperability and Integrations (40 points), Network Infrastructure, Facilities, and Cabling (20 points), Implementation and Service Delivery (10 points), Support, Monitoring, and Maintenance (10 points), Cost of Service (10 points)
Hear what Hawaii Department of Health | State of Hawaii plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The Hawaii Department of Health, Emergency Medical Services & Injury Prevention Systems Branch seeks to procure a backup public safety 911 call-handling system, including installation, integration, support, and ongoing maintenance.
Funded by the CMS Rural Health Transformation Program, the backup Public Safety Answering Point (PSAP) system will support statewide operations across Maui, Kauai, Hawaii, and Oahu counties, integrating with Intrado Viper systems and ESInet. The scope encompasses NG911 call-taking workstations, SMS text-to-911 services, network switching hardware, MDF cabling, fiber installation, 24/7 technical support, environmental verification, and failover testing. Submissions are due by October 22, 2026, via email to [email protected].
EVALUATION CRITERIA
REQUIRED DELIVERABLES
8- 3 or more NG911 call-taking workstations
- SMS text-to-911 services
- Arista 720XP series equivalent network switches
- MDF components
- 60 CAT6 cable runs
- Cable tray
- Fiber installation
- Patch panels
REQUIRED ATTACHMENTS
Cover letter, Table of contents, Form A Response Application Identification Form, Blank Invoice, Certificate of Vendor Compliance or Tax Clearance Certificate and DLIR Certificate of Compliance and DCCA Certificate of Good Standing
- Submit to
- [email protected]
- Scope location
- Statewide, HI
- Reported agency
- Hawaii Department of Health
Questions about this RFI
How do I respond to this RFI from Hawaii Department of Health | State of Hawaii?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 22, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Robert Lau.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Hawaii Department of Health | State of Hawaii in HI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Robert Lau at (808) 204-2616. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: 3 or more NG911 call-taking workstations, SMS text-to-911 services, Arista 720XP series equivalent network switches, MDF components, 60 CAT6 cable runs, Cable tray, Fiber installation, Patch panels. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and Capability (5 points), Technical Solution (5 points), Interoperability and Integrations (40 points), Network Infrastructure, Facilities, and Cabling (20 points), Implementation and Serv..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hawaii Department of Health | State of Hawaii?
All active and historical solicitations from Hawaii Department of Health | State of Hawaii are tracked and searchable. As a state agency, Hawaii Department of Health | State of Hawaii regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 10 months. Contract terms may include renewal options.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover letter, Table of contents, Form A Response Application Identification Form, Blank Invoice, Certificate of Vendor Compliance or Tax Clearance Certificate and DLIR Certificate of Compliance and DC. Review the full document from Hawaii Department of Health | State of Hawaii for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Statewide, HI. Review the full solicitation for detailed scope requirements.