Hampton Redevelopment & Housing Authority Advanced Interactive Voice Response (IVR) Solution RFP IVR70326 2026
Hampton Redevelopment & Housing AuthorityLocal Housing Authority · Hampton, VA- Due
- Jul 3, 2026
- Deadline passed
- Contract term
- 1 year
- Primary contact
- Aaru Ma’at
The 30-second brief
The Hampton Redevelopment and Housing Authority (HRHA) is soliciting proposals for a modern, secure, and scalable Advanced Interactive Voice Response (IVR) solution under RFP No. IVR70326. The system must utilize Natural Language Processing (NLP) to understand voice requests, handle routine inquiries autonomously, and integrate with the HRHA's Emphasys Elite housing management software and SpringCM data warehouse. Key requirements include multilingual support (English and Spanish), call recording, transcription, sentiment analysis, and omnichannel capabilities for website chat and SMS. The contract term is one year with four one-year renewal options. Proposals are due by July 3, 2026, at 2:00 p.m. EST, and a question deadline is set for June 18, 2026.
Advanced IVR solution, Training, Technical support, Implementation plan, Price proposal
Qualifications and Experience (40 points), References (10 points), Approach and General Understanding (40 points), Price (10 points)
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Summary
The Hampton Redevelopment and Housing Authority (HRHA) is soliciting proposals for a modern, secure, and scalable Advanced Interactive Voice Response (IVR) solution under RFP No.
IVR70326. The system must utilize Natural Language Processing (NLP) to understand voice requests, handle routine inquiries autonomously, and integrate with the HRHA's Emphasys Elite housing management software and SpringCM data warehouse. Key requirements include multilingual support (English and Spanish), call recording, transcription, sentiment analysis, and omnichannel capabilities for website chat and SMS. The contract term is one year with four one-year renewal options. Proposals are due by July 3, 2026, at 2:00 p.m. EST, and a question deadline is set for June 18, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- Advanced IVR solution
- Training
- Technical support
- Implementation plan
- Price proposal
REQUIRED ATTACHMENTS
5- Sample Fee Proposal Form
- Byrd Anti-Lobbying Amendment Form
- HUD-5369-A Form
- Certified Statement
- Licensing Evidence
REQUIRED STAFFING
5- Submit to
- 1 Franklin Street, Suite 603, Hampton, Virginia 23669
- Duration
- 60 months
- Scope location
- Hampton, VA
Questions about this RFP
How do I respond to this RFP from Hampton Redevelopment & Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 3, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 1 Franklin Street, Suite 603, Hampton, Virginia 23669. For questions, contact Aaru Ma’at.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hampton Redevelopment & Housing Authority in VA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Aaru Ma’at. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Discovery & design, systems integration, implementation, training, testing. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Advanced IVR solution, Training, Technical support, Implementation plan, Price proposal. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications and Experience (40 points), References (10 points), Approach and General Understanding (40 points), Price (10 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hampton Redevelopment & Housing Authority?
All active and historical solicitations from Hampton Redevelopment & Housing Authority are tracked and searchable. As a local housing authority agency, Hampton Redevelopment & Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Sample Fee Proposal Form, Byrd Anti-Lobbying Amendment Form, HUD-5369-A Form, Certified Statement, Licensing Evidence. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Hampton Redevelopment & Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Hampton, VA. Review the full solicitation for detailed scope requirements.