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Durham Public Schools VoIP System RFP 2026

Durham Public Schools, NC·School
Mar 25, 2026
Posted Date
Apr 21, 2026
Submission Deadline
Primary Contact
Amy Morris
Contract Term
5 years
Duration
24 months
Scope Location
Durham, North Carolina
Submission Address
511 Cleveland Street, Durham, NC 27701

Summary

Durham Public Schools (DPS) is seeking proposals for a Cloud-Hosted Unified Communications as a Service (UCaaS) solution or a comparable modernized on-premises VoIP solution to replace and/or upgrade its existing Cisco Voice over IP (VoIP) system. The project includes fulfillment of requirements, porting of existing configurations, provisioning of licenses, business readiness support, and implementation of specific features.

Evaluation Criteria

Meeting RFP requirements, achieving highest and best final evaluation, vendor's E-Procurement Services account status

Required Deliverables

VoIP system solution, Implementation, Support, Training materials, Documentation

Required Attachments

ATTACHMENT C: PRICING FORM, ATTACHMENT D: CERTIFICATION OF FINANCIAL CONDITION

Required Staffing Roles

executive, managerial, legal, professional personnel
41
days late

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Frequently Asked Questions

How do I respond to this RFP from Durham Public Schools?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 21, 2026. Proposals should be submitted to: 511 Cleveland Street, Durham, NC 27701. For questions, contact Amy Morris.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from Durham Public Schools?

Civic IQ tracks all active and historical solicitations from Durham Public Schools. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What is the contract term for this solicitation?

The anticipated contract term is 5 years. Contract terms may include renewal options. Review the full solicitation document for details on renewal periods, performance benchmarks, and termination clauses.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from Durham Public Schools for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including Durham Public Schools in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Amy Morris. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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