City of Wilmington Community Engagement Software RFP
City of WilmingtonCity · Wilmington, NC- Due
- Dec 11, 2025
- Deadline passed
- Posted
- Oct 27, 2025
- Primary contact
- Haley Hopkins
The 30-second brief
The City of Wilmington is seeking proposals for a community engagement software solution. The solution should enhance public participation, communication, and collaboration between the city and community members, offering a user-friendly, scalable, and secure platform. The RFP outlines functional requirements, technical specifications, evaluation criteria, and submission guidelines.
Project Management Plan, Data Conversion Plan, Training Plan, System Interface Plan, Testing and Quality Assurance Plan, Pre- and Post-Implementation Support Plan, System Documentation, Risk Register
Functionality, Technical, Approach, Proposer Experience, Proposed Staff Experience, MBE/WBE/HUB/DBE, Functionality Demonstrated, Technical Capabilities, Approach, Experience, Reference Feedback, Comparable References, Cost
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Summary
The City of Wilmington is seeking proposals for a community engagement software solution.
The solution should enhance public participation, communication, and collaboration between the city and community members, offering a user-friendly, scalable, and secure platform. The RFP outlines functional requirements, technical specifications, evaluation criteria, and submission guidelines.
EVALUATION CRITERIA
13- Functionality
- Technical
- Approach
- Proposer Experience
- Proposed Staff Experience
- MBE/WBE/HUB/DBE
- Functionality Demonstrated
- Technical Capabilities
- Approach
- Experience
- Reference Feedback
- Comparable References
- Cost
REQUIRED DELIVERABLES
8- Project Management Plan
- Data Conversion Plan
- Training Plan
- System Interface Plan
- Testing and Quality Assurance Plan
- Pre- and Post-Implementation Support Plan
- System Documentation
- Risk Register
REQUIRED ATTACHMENTS
9- Attachment A: Functional Requirements
- Attachment B: Cost Worksheet
- Transmittal Certification Form
- Certificate of Non-Collusion
- Company Background and History Form
- Software Modules Form
- Subcontractor Information Form
- Third Party Form
- Reference Form
REQUIRED STAFFING
3- Submit to
- [email protected]
- Scope location
- Wilmington, North Carolina
Questions about this RFP
How do I respond to this RFP from City of Wilmington?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 11, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Haley Hopkins.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Wilmington in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Haley Hopkins. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Training Services, Project Management Services, Custom Programming (Customizations, Integrations, etc.). Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Project Management Plan, Data Conversion Plan, Training Plan, System Interface Plan, Testing and Quality Assurance Plan, Pre- and Post-Implementation Support Plan, System Documentation, Risk Register. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Functionality, Technical, Approach, Proposer Experience, Proposed Staff Experience, MBE/WBE/HUB/DBE, Functionality Demonstrated, Technical Capabilities, Approach, Experience, Reference Feedback, Compa..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Wilmington?
All active and historical solicitations from City of Wilmington are tracked and searchable. As a city agency, City of Wilmington regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A: Functional Requirements, Attachment B: Cost Worksheet, Transmittal Certification Form, Certificate of Non-Collusion, Company Background and History Form, Software Modules Form, Subcontra. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Wilmington for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Wilmington, North Carolina. Review the full solicitation for detailed scope requirements.