City of Temple Terrace Cloud-Based Unified Communications System RFP
City of Temple TerraceCity · Temple Terrace, FL- Due
- Mar 25, 2026
- Deadline passed
- Posted
- Feb 10, 2026
- Primary contact
- Sally Cabrera
The 30-second brief
The City of Temple Terrace is seeking proposals for a cloud-based Unified Communications (UC) system and implementation services to replace its current on-premises telephone system. The solution should be modern, scalable, secure, and fully hosted, offering features such as voice calling, messaging, collaboration, mobile connectivity, and call center capabilities. The RFP also includes the procurement of physical communication devices.
System design, Configuration, Migration, Training, Documentation, Post-implementation support, Physical communication devices, Associated licensing, Provisioning, And implementation services.
Overall value, including technical capabilities, implementation approach, vendor experience, security posture, and long-term sustainability.
Hear what Temple Terrace plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The City of Temple Terrace is seeking proposals for a cloud-based Unified Communications (UC) system and implementation services to replace its current on-premises telephone system.
The solution should be modern, scalable, secure, and fully hosted, offering features such as voice calling, messaging, collaboration, mobile connectivity, and call center capabilities. The RFP also includes the procurement of physical communication devices.
EVALUATION CRITERIA
6- Overall value
- Including technical capabilities
- Implementation approach
- Vendor experience
- Security posture
- Long-term sustainability
REQUIRED DELIVERABLES
10- System design
- Configuration
- Migration
- Training
- Documentation
- Post-implementation support
- Physical communication devices
- Associated licensing
- Provisioning
- Implementation services
REQUIRED ATTACHMENTS
15- Attachment 1 – RFP Submittal Checklist
- Attachment 2 – Signature Page
- Attachment 3 – Proposer Statement
- Attachment 4 – SaaS Description
- Attachment 5 – Professional Services Background
- Attachment 6 – Reference Form
- Attachment 7 – Level of Effort
- Attachment 8 – Functional Requirements
- Attachment 9 – Cost
- Attachment 10 – Software Product Scope
- Attachment 11 – Drug-Free Workplace Certificate
- Attachment 12 – Sworn Statement on Public Entity Crimes
- Attachment 13 – Non-Collusion Affidavit
- Attachment 14 – Human Trafficking Affidavit
- Attachment 15 – Conflict of Interest Affidavit
- Submit to
- 11250 North 56th Street, Temple Terrace, Florida 33617
Questions about this RFP
How do I respond to this RFP from City of Temple Terrace?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 25, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 11250 North 56th Street, Temple Terrace, Florida 33617. For questions, contact Sally Cabrera.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Temple Terrace in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sally Cabrera. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: System design, Configuration, Migration, Training, Documentation, Post-implementation support, Physical communication devices, Associated licensing, Provisioning, And implementation services.. Proposals should clearly address how each deliverable will be met.
Show 3 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Overall value, including technical capabilities, implementation approach, vendor experience, security posture, and long-term sustainability." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Temple Terrace?
All active and historical solicitations from City of Temple Terrace are tracked and searchable. As a city agency, City of Temple Terrace regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment 1 – RFP Submittal Checklist, Attachment 2 – Signature Page, Attachment 3 – Proposer Statement, Attachment 4 – SaaS Description, Attachment 5 – Professional Services Background, Attachment 6. Review the full document from City of Temple Terrace for the complete list.