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RFPCLOSED

City of Temple Terrace Cloud-Based Unified Communications System RFP

City of Temple Terrace, City of Temple Terrace, FL·City
Feb 10, 2026
Posted Date
Mar 25, 2026
Submission Deadline
Primary Contact
Sally Cabrera
Submission Address
11250 North 56th Street, Temple Terrace, Florida 33617

Summary

The City of Temple Terrace is seeking proposals for a cloud-based Unified Communications (UC) system and implementation services to replace its current on-premises telephone system. The solution should be modern, scalable, secure, and fully hosted, offering features such as voice calling, messaging, collaboration, mobile connectivity, and call center capabilities. The RFP also includes the procurement of physical communication devices.

Evaluation Criteria

Overall value, including technical capabilities, implementation approach, vendor experience, security posture, and long-term sustainability.

Required Deliverables

System design, Configuration, Migration, Training, Documentation, Post-implementation support, Physical communication devices, Associated licensing, Provisioning, And implementation services.

Required Attachments

Attachment 1 – RFP Submittal Checklist, Attachment 2 – Signature Page, Attachment 3 – Proposer Statement, Attachment 4 – SaaS Description, Attachment 5 – Professional Services Background, Attachment 6 – Reference Form, Attachment 7 – Level of Effort, Attachment 8 – Functional Requirements, Attachment 9 – Cost, Attachment 10 – Software Product Scope, Attachment 11 – Drug-Free Workplace Certificate, Attachment 12 – Sworn Statement on Public Entity Crimes, Attachment 13 – Non-Collusion Affidavit, Attachment 14 – Human Trafficking Affidavit, Attachment 15 – Conflict of Interest Affidavit
89
days late

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Frequently Asked Questions

How do I respond to this RFP from City of Temple Terrace?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 25, 2026. Proposals should be submitted to: 11250 North 56th Street, Temple Terrace, Florida 33617. For questions, contact Sally Cabrera.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from City of Temple Terrace?

Civic IQ tracks all active and historical solicitations from City of Temple Terrace. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from City of Temple Terrace for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including City of Temple Terrace in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Sally Cabrera. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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