City of Surrey Collection Agency Services RFP 2026 - 1220-030-2026-048
City of SurreyCity · Surrey, BC- Due
- Aug 28, 2026
- Deadline passed
- Posted
- Aug 7, 2026
- Contract term
- 2 years
- Primary contact
- Sunny Kaila
- (604) 590-7274
The 30-second brief
The City of Surrey is seeking proposals for collection agency services to recover unpaid debts and delinquent accounts receivable, including parking infractions and library fines. Proposals are due August 28, 2026.
Monthly reports, Online and hardcopy reports, Account maintenance records, Call recordings
Experience Reputation and Resources, Technical, Financial, Statement of Departures
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Summary
The City of Surrey is seeking proposals for collection agency services to recover unpaid debts and delinquent accounts receivable, including parking infractions and library fines. Proposals are due August 28, 2026.
EVALUATION CRITERIA
4- Experience Reputation and Resources
- Technical
- Financial
- Statement of Departures
REQUIRED DELIVERABLES
4- Monthly reports
- Online and hardcopy reports
- Account maintenance records
- Call recordings
REQUIRED ATTACHMENTS
6- Schedule C-1 Statement of Departures
- Schedule C-2 Proponent’s Experience Reputation and Resources
- Schedule C-3 Proponent’s Technical Proposal
- Schedule C-4 Proponent’s Financial Proposal
- Schedule 1 Privacy Protection Schedule
- Schedule 2 Confidentiality Agreement
- Submit to
- [email protected]
- Duration
- 60 months
- Scope location
- Surrey, BC
Questions about this RFP
How do I respond to this RFP from City of Surrey?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 28, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Sunny Kaila.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Surrey in BC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sunny Kaila at (604) 590-7274. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Monthly reports, Online and hardcopy reports, Account maintenance records, Call recordings. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience Reputation and Resources, Technical, Financial, Statement of Departures" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Surrey?
All active and historical solicitations from City of Surrey are tracked and searchable. As a city agency, City of Surrey regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Schedule C-1 Statement of Departures, Schedule C-2 Proponent’s Experience Reputation and Resources, Schedule C-3 Proponent’s Technical Proposal, Schedule C-4 Proponent’s Financial Proposal, Schedule 1. Review the full document from City of Surrey for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Surrey, BC. Review the full solicitation for detailed scope requirements.