City of Red Deer - Contact Center as a Service and Implementation Services - 2025-052
City of Red DeerCity · Red Deer, AB- Due
- Oct 31, 2025
- Deadline passed
- Posted
- Sep 25, 2025
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Summary
The City of Red Deer invites proposals for the provision of Contact Center as a Service (CCaaS) and implementation services, specifically onboarding two departments onto the contact center solution under solicitation number 2025-052.
The scope includes potential future onboarding of additional City departments and related work for a period of one year following completion. The submission deadline is October 31, 2025. This request for proposals seeks qualified vendors to deliver cloud-based contact center capabilities and professional implementation support.
- Submit to
- https://reddeer.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/a26df980-64ac-4b42-a0ab-c1390787da0e
- Scope location
- Public
Questions about this RFP
How do I respond to this RFP from City of Red Deer?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 31, 2025. Submissions should be delivered to: https://reddeer.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/a26df980-64ac-4b42-a0ab-c1390787da0e.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Red Deer in AB, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from City of Red Deer?
All active and historical solicitations from City of Red Deer are tracked and searchable. As a city agency, City of Red Deer regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Red Deer for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Public. Review the full solicitation for detailed scope requirements.