City of O'Fallon Telecommunication Services RFP 26-056 - 2026
City of O'FallonCity · O'Fallon, MO- Due
- Nov 18, 2026
- 20 days left
- Posted
- Oct 21, 2026
- Contract term
- 1 year
- Primary contact
- Garrett O'Mara
- (636) 379-5527
The 30-second brief
The City of O'Fallon is soliciting competitive proposals from qualified telecommunications providers to supply a reliable, secure, scalable, and cost-effective telephone solution for municipal operations across 17 physical locations under RFP #26-056. The project scope encompasses approximately 750 Direct Inward Dial (DID) numbers, capacity for up to 50 simultaneous calls, telephone/voice service, SIP trunking, hosted or cloud PBX, VoIP service, Internet transport, number porting, E911 emergency calling, auto attendants, voicemail, hunt groups, call queues, softphones, and ongoing maintenance. Acceptable transport methods include SIP trunking, provider-supplied Internet circuits, and existing City Internet circuits. The selected provider must complete implementation, number porting, testing, and transition to production so that the system is fully operational by May 31, 2027. Proposals are due by November 18, 2026, at 12:00 P.M. CST, with questions due by November 4, 2026. The initial contract term is one year, with one optional one-year renewal. Evaluation is based on solution/technical approach, cost, reliability, implementation plan, customer support, experience, security, E911, features, and functionality.
Implementation plan and May 31, 2027 deadline 50%, Solution/technical approach 10%, Cost and overall value 10%, Reliability and service levels 10%, Customer support 10%, Vendor experience and references 4%, Security and E911 3%, Features and functionality 3%
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Summary
The City of O'Fallon is soliciting competitive proposals from qualified telecommunications providers to supply a reliable, secure, scalable, and cost-effective telephone solution for municipal operations across 17 physical locations under RFP #26-056.
The project scope encompasses approximately 750 Direct Inward Dial (DID) numbers, capacity for up to 50 simultaneous calls, telephone/voice service, SIP trunking, hosted or cloud PBX, VoIP service, Internet transport, number porting, E911 emergency calling, auto attendants, voicemail, hunt groups, call queues, softphones, and ongoing maintenance. Acceptable transport methods include SIP trunking, provider-supplied Internet circuits, and existing City Internet circuits. The selected provider must complete implementation, number porting, testing, and transition to production so that the system is fully operational by May 31, 2027. Proposals are due by November 18, 2026, at 12:00 P.M. CST, with questions due by November 4, 2026. The initial contract term is one year, with one optional one-year renewal. Evaluation is based on solution/technical approach, cost, reliability, implementation plan, customer support, experience, security, E911, features, and functionality.
EVALUATION CRITERIA
9- Implementation plan and May 31
- 2027 deadline 50%
- Solution/technical approach 10%
- Cost and overall value 10%
- Reliability and service levels 10%
- Customer support 10%
- Vendor experience and references 4%
- Security and E911 3%
- Features and functionality 3%
REQUIRED ATTACHMENTS
7- Proposal Form
- Signed contract agreement
- W9
- E-Verify MOU
- E-Verify Affidavit
- Current certificate of insurance
- Certification of Compliance with Section 34.600 RSMo
- Submit to
- Purchasing Office, 100 North Main Street, O'Fallon, MO 63366
- Duration
- 24 months
- Scope location
- O'Fallon, MO
Questions about this RFP
How do I respond to this RFP from City of O'Fallon?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 18, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Purchasing Office, 100 North Main Street, O'Fallon, MO 63366. For questions, contact Garrett O'Mara.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of O'Fallon in MO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Garrett O'Mara at (636) 379-5527. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Implementation plan and May 31, 2027 deadline 50%, Solution/technical approach 10%, Cost and overall value 10%, Reliability and service levels 10%, Customer support 10%, Vendor experience and referenc..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of O'Fallon?
All active and historical solicitations from City of O'Fallon are tracked and searchable. As a city agency, City of O'Fallon regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 18, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal Form, Signed contract agreement, W9, E-Verify MOU, E-Verify Affidavit, Current certificate of insurance, Certification of Compliance with Section 34.600 RSMo. Review the full document from City of O'Fallon for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: O'Fallon, MO. Review the full solicitation for detailed scope requirements.