City of New Haven - Digital and Social Media Support Services - 2027-RFP-405 (2026)
City of New HavenCity · New Haven, CT- Due
- Nov 3, 2026
- 6 days left
- Posted
- Oct 18, 2026
- Contract term
- 1 year
- Primary contact
- Malinda Figueroa
- (203) 946-8207
The 30-second brief
The City of New Haven seeks proposals from qualified firms or individuals to provide digital and social media communications support for the Office of the Mayor under the direction of the City's Director of Communications. Services include communications strategy and content planning, copywriting, graphic design, photography and video production, social media account management, audience engagement, performance analytics, and reporting. The selected contractor will develop social media and branding guidance, assist City departments with digital communications, and provide supplemental press and public information support as requested. Proposers must demonstrate capacity to provide at least 20 hours of service per week, scheduling flexibility, and regular on-site availability in New Haven for filming and other approved assignments. The submission deadline is November 3, 2026 at 11:00 am, with a question deadline of October 27, 2026.
Qualifications and relevant experience 30%, Approach, methodology, and portfolio 30%, Understanding of New Haven 15%, Staffing, availability, and service delivery 10%, Cost proposal 10%, Local Entity Preference 5%
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Summary
The City of New Haven seeks proposals from qualified firms or individuals to provide digital and social media communications support for the Office of the Mayor under the direction of the City's Director of Communications.
Services include communications strategy and content planning, copywriting, graphic design, photography and video production, social media account management, audience engagement, performance analytics, and reporting. The selected contractor will develop social media and branding guidance, assist City departments with digital communications, and provide supplemental press and public information support as requested. Proposers must demonstrate capacity to provide at least 20 hours of service per week, scheduling flexibility, and regular on-site availability in New Haven for filming and other approved assignments. The submission deadline is November 3, 2026 at 11:00 am, with a question deadline of October 27, 2026.
EVALUATION CRITERIA
10- Qualifications and relevant experience 30%
- Approach
- Methodology
- Portfolio 30%
- Understanding of New Haven 15%
- Staffing
- Availability
- Service delivery 10%
- Cost proposal 10%
- Local Entity Preference 5%
REQUIRED ATTACHMENTS
11- Cover Letter
- Executive Summary
- Approach and Methodology
- Qualifications and Experience
- Sample Work Portfolio
- Proposed Work Plan
- Budget and Cost Proposal
- References
- Disclosure & Certification Affidavit
- Current Workforce Demographic
- Statement of Qualifications
- Submit to
- https://procurement.opengov.com/portal/newhavenct
- Duration
- 36 months
- Scope location
- New Haven, CT
Questions about this RFP
How do I respond to this RFP from City of New Haven?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 3, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/newhavenct. For questions, contact Malinda Figueroa.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of New Haven in CT, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Malinda Figueroa at (203) 946-8207. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications and relevant experience 30%, Approach, methodology, and portfolio 30%, Understanding of New Haven 15%, Staffing, availability, and service delivery 10%, Cost proposal 10%, Local Entity..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of New Haven?
All active and historical solicitations from City of New Haven are tracked and searchable. As a city agency, City of New Haven regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 3, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Letter, Executive Summary, Approach and Methodology, Qualifications and Experience, Sample Work Portfolio, Proposed Work Plan, Budget and Cost Proposal, References, Disclosure & Certification Af. Review the full document from City of New Haven for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: New Haven, CT. Review the full solicitation for detailed scope requirements.