City of Monterey Park Utility Billing Software Application RFP #841 2026
City of Monterey ParkCity · Monterey Park, CA- Due
- Aug 24, 2026
- Deadline passed
- Posted
- Jul 27, 2026
- Primary contact
- Maria Espinosa-Chavez
The 30-second brief
The City of Monterey Park is seeking proposals from qualified vendors to provide, install, and service a Utility Billing Software Application under RFP #841. The project involves a true-cloud based SaaS solution to manage approximately 153,000 open and 9,000 delinquent accounts, including billing, collection, and a full-service customer portal. Key requirements include integration with InvoiceCloud and the City's Water Advanced Metering Infrastructure (AMI) system, data conversion from existing systems, and technical support. Proposals must include a technical plan and a cost proposal. Sealed proposals are due by 3:00 PM on August 24, 2026, to the City Clerk's office, with a question cutoff date of August 10, 2026.
Technical Proposal, Cost Proposal, Implementation and Conversion Plan, Insurance Certificates, Signed Exhibit A
Understanding of needs, Scope of services, Relevant experience, Professional qualifications, Proposed cost, Contractor approach
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Summary
The City of Monterey Park is seeking proposals from qualified vendors to provide, install, and service a Utility Billing Software Application under RFP #841.
The project involves a true-cloud based SaaS solution to manage approximately 153,000 open and 9,000 delinquent accounts, including billing, collection, and a full-service customer portal. Key requirements include integration with InvoiceCloud and the City's Water Advanced Metering Infrastructure (AMI) system, data conversion from existing systems, and technical support. Proposals must include a technical plan and a cost proposal. Sealed proposals are due by 3:00 PM on August 24, 2026, to the City Clerk's office, with a question cutoff date of August 10, 2026.
EVALUATION CRITERIA
6- Understanding of needs
- Scope of services
- Relevant experience
- Professional qualifications
- Proposed cost
- Contractor approach
REQUIRED DELIVERABLES
5- Technical Proposal
- Cost Proposal
- Implementation and Conversion Plan
- Insurance Certificates
- Signed Exhibit A
REQUIRED ATTACHMENTS
3- Exhibit A (Insurance Requirements)
- Exhibit B (Sample Contract)
- Exhibit C (Scope of Work)
REQUIRED STAFFING
3- Submit to
- 320 W. Newmark Avenue, Monterey Park, CA. 91754
- Scope location
- Monterey Park, CA
Questions about this RFP
How do I respond to this RFP from City of Monterey Park?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 24, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 320 W. Newmark Avenue, Monterey Park, CA. 91754. For questions, contact Maria Espinosa-Chavez.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Monterey Park in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Maria Espinosa-Chavez. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Manager, Lead Personnel, Technical Personnel. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Technical Proposal, Cost Proposal, Implementation and Conversion Plan, Insurance Certificates, Signed Exhibit A. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Understanding of needs, Scope of services, Relevant experience, Professional qualifications, Proposed cost, Contractor approach" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Monterey Park?
All active and historical solicitations from City of Monterey Park are tracked and searchable. As a city agency, City of Monterey Park regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Exhibit A (Insurance Requirements), Exhibit B (Sample Contract), Exhibit C (Scope of Work). Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Monterey Park for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Monterey Park, CA. Review the full solicitation for detailed scope requirements.