City of Monterey Park Utility Billing Software Application, RFP # 841 - 2026
City of Monterey ParkCity · Monterey Park, CA- Due
- Sep 9, 2026
- Deadline passed
- Posted
- Jul 27, 2026
- Primary contact
- Maria Espinosa-Chavez
The 30-second brief
The City of Monterey Park is seeking a true-cloud based SaaS utility billing software application to meet current and future needs, including maintaining accounts, billing and collection, and payment interface solutions with mobile apps and cloud-based technology. The project involves converting current utility billing data including customer information, account balances, meter numbers, and service addresses into the new software database, providing staff training, and ongoing technical support. Preferred integrations include InvoiceCloud and the City's Water Advanced Metering Infrastructure (AMI) Meter system. Proposals are due by September 9, 2026, at 3:00 PM, with questions due by August 10, 2026. Required insurance includes $2,000,000 commercial general liability, $1,000,000 professional liability, and $1,000,000 automotive liability.
Contractor's understanding of scope of work, Contractor's approach to performing the tasks defined in the Scope of Work, Capability of firm and key project personnel to handle the project in terms of workload, experience, and efficient staff utilization
Get notified when Monterey Park posts the next one.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The City of Monterey Park is seeking a true-cloud based SaaS utility billing software application to meet current and future needs, including maintaining accounts, billing and collection, and payment interface solutions with mobile apps and cloud-based technology.
The project involves converting current utility billing data including customer information, account balances, meter numbers, and service addresses into the new software database, providing staff training, and ongoing technical support. Preferred integrations include InvoiceCloud and the City's Water Advanced Metering Infrastructure (AMI) Meter system. Proposals are due by September 9, 2026, at 3:00 PM, with questions due by August 10, 2026. Required insurance includes $2,000,000 commercial general liability, $1,000,000 professional liability, and $1,000,000 automotive liability.
EVALUATION CRITERIA
Contractor's understanding of scope of work, Contractor's approach to performing the tasks defined in the Scope of Work, Capability of firm and key project personnel to handle the project in terms of workload, experience, and efficient staff utilization
REQUIRED ATTACHMENTS
7- Proposal form
- Exhibit A Insurance Requirements
- Exhibit B Professional Services Agreement
- Year End Reports
- Past Due Reports
- Cycle reports
- Revenue reports; water vs sewer
- Submit to
- [email protected] / City of Monterey Park, Attn: City Clerk, 320 W. Newmark Avenue, Monterey Park, CA 91754
- Scope location
- Monterey Park, CA
Questions about this RFP
How do I respond to this RFP from City of Monterey Park?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 9, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected] / City of Monterey Park, Attn: City Clerk, 320 W. Newmark Avenue, Monterey Park, CA 91754. For questions, contact Maria Espinosa-Chavez.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Monterey Park in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Maria Espinosa-Chavez. Questions and answers are typically shared with all prospective bidders.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Contractor's understanding of scope of work, Contractor's approach to performing the tasks defined in the Scope of Work, Capability of firm and key project personnel to handle the project in terms of..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Monterey Park?
All active and historical solicitations from City of Monterey Park are tracked and searchable. As a city agency, City of Monterey Park regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal form, Exhibit A Insurance Requirements, Exhibit B Professional Services Agreement, Year End Reports, Past Due Reports, Cycle reports, Revenue reports; water vs sewer. Review the full document from City of Monterey Park for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Monterey Park, CA. Review the full solicitation for detailed scope requirements.