City of Mansfield - After Hours Answering Service for Utilities Department
City of Mansfield cityCity · Mansfield, TX- Due
- Nov 13, 2025
- Deadline passed
- Posted
- Oct 30, 2025
- Contract term
- 1 year
- Primary contact
- Jason Fowler
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Summary
The City of Mansfield Utilities Department seeks an after-hours answering service for the 2026 fiscal year.
The vendor will answer calls and dispatch requests to on-call crews from 5:00 pm to 8:00 am Monday through Friday, all day Saturday and Sunday, and on government holidays. Services include determining urgent dispatches versus forwarding items to the Utility Billing Department the following business day and providing a daily call log and disposition at 8:00 am every morning. Submissions are due by November 13, 2025.
- Submit to
- [email protected]
- Scope location
- Mansfield, TX
- Reported agency
- City of Mansfield
Questions about this RFP
How do I respond to this RFP from City of Mansfield city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 13, 2025. Submissions should be delivered to: [email protected]. For questions, contact Jason Fowler.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Mansfield city in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jason Fowler. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of Mansfield city?
All active and historical solicitations from City of Mansfield city are tracked and searchable. As a city agency, City of Mansfield city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Mansfield city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mansfield, TX. Review the full solicitation for detailed scope requirements.