City of Lake Forest Cloud Telephony Phone System RFP 2026
City of Lake ForestCity · Lake Forest, IL- Due
- Jul 15, 2026
- Deadline passed
- Posted
- Jun 24, 2026
- Contract term
- 1 year
- Primary contact
- Cameron Burrell
The 30-second brief
The City of Lake Forest is seeking proposals to replace its legacy Mitel telephony platform with a cloud-based UCaaS solution. The project includes 300 desk phones, 6 conference phones, and system training, with a deadline of July 15, 2026.
Narrative scope of services, Equipment list with itemized pricing, Implementation schedule, Staff qualifications, List of exceptions, References, Signed General Certification Requirements Form
Manufacturer Strength, Vendor Support, System Resiliency, Ability to meet requirements, Telephone instruments, System cost, User References, Product Demonstrations
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Summary
The City of Lake Forest is seeking proposals to replace its legacy Mitel telephony platform with a cloud-based UCaaS solution. The project includes 300 desk phones, 6 conference phones, and system training, with a deadline of July 15, 2026.
EVALUATION CRITERIA
8- Manufacturer Strength
- Vendor Support
- System Resiliency
- Ability to meet requirements
- Telephone instruments
- System cost
- User References
- Product Demonstrations
REQUIRED DELIVERABLES
7- Narrative scope of services
- Equipment list with itemized pricing
- Implementation schedule
- Staff qualifications
- List of exceptions
- References
- Signed General Certification Requirements Form
REQUIRED ATTACHMENTS
Attachment A - General Certification
REQUIRED STAFFING
4- Submit to
- 800 N. Field Drive, Lake Forest, IL 60045
- Scope location
- Lake Forest, IL
- Reported agency
- The City of Lake Forest
Questions about this RFP
How do I respond to this RFP from City of Lake Forest?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 800 N. Field Drive, Lake Forest, IL 60045. For questions, contact Cameron Burrell.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Lake Forest in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cameron Burrell. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: project manager, lead technician, supporting technicians, dedicated staff trainer. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Narrative scope of services, Equipment list with itemized pricing, Implementation schedule, Staff qualifications, List of exceptions, References, Signed General Certification Requirements Form. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Manufacturer Strength, Vendor Support, System Resiliency, Ability to meet requirements, Telephone instruments, System cost, User References, Product Demonstrations" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Lake Forest?
All active and historical solicitations from City of Lake Forest are tracked and searchable. As a city agency, City of Lake Forest regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A - General Certification. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Lake Forest for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lake Forest, IL. Review the full solicitation for detailed scope requirements.